Receivables Support Representative

Receivables Support Representative (Collections, Billing Resolution & Accounts Receivable) – Remote | U.S. Hours

Position Type: Full-Time, Remote

Working Hours: U.S. Business Hours

About the Role

At Pavago, one of our clients is hiring a Receivables Support Representative to support collections, billing resolution, and accounts receivable operations in a fast-paced, execution-driven environment.

This is not a passive support role.

You will be responsible for

• Driving collections follow-through
• Resolving billing issues
• Managing receivables cases
• Maintaining CRM accuracy
• Protecting company cash flow

You’ll work closely with

• Customers
• Operations teams
• Billing departments
• Leadership

To ensure invoices are resolved quickly, payments are collected efficiently, and customer accounts remain accurate and organized.

If you are

• Persistent
• Detail-oriented
• Process-driven
• Strong with customer communication

This role is a strong fit.

What You’ll Own

Collections & Payment Execution (Primary Focus)

• Execute daily outbound collections through:
• Phone calls
• Emails
• Follow up consistently until:
• Payment is received
• A payment commitment is secured
• Reduce:
• Aging balances
• Delinquency risk
• Identify opportunities to:
• Improve collections efficiency
• Convert customers to auto-pay
• Maintain disciplined collections follow-up cadence

Receivables Case Management

• Investigate billing issues and payment discrepancies
• Identify root causes instead of temporary fixes
• Open, track, and resolve cases within:
• Salesforce
• CRM systems
• Ensure every case includes:
• Clear issue summaries
• Investigation notes
• Resolution details
• Confirm customer understanding before closing cases

Billing Issue Resolution

• Diagnose issues involving:
• Invoice discrepancies
• Account setup errors
• Service or billing mismatches
• Coordinate with internal teams to resolve issues quickly
• Prevent recurring billing errors through process improvement

Customer Communication & Follow-Up

• Communicate professionally and confidently with customers
• Balance:
• Collections urgency
• Positive customer experience
• Provide updates regarding:
• Payments
• Billing investigations
• Account status
• Handle objections and escalations professionally

Documentation & CRM Accuracy

• Maintain clean and organized records within:
• Salesforce
• CRM platforms
• Log:
• Calls
• Emails
• Payment commitments
• Outcomes
• Ensure all documentation remains:
• Accurate
• Structured
• Audit-ready

Process Improvement & Operational Support

• Identify recurring billing or collections issues
• Recommend workflow and process improvements
• Contribute insights during operational reviews
• Help reduce:
• Escalations
• Repeated billing errors
• Delayed collections cycles

What Success Looks Like

• Aging balances decrease consistently
• Billing issues are resolved quickly and accurately
• CRM records stay clean and audit-ready
• Customers receive professional and timely communication
• Collections workflows run consistently without missed follow-ups

What Makes You a Strong Fit

• You follow through until issues are fully resolved
• You are:
• Organized
• Persistent
• Detail-oriented
• Execution-focused
• You balance collections discipline with customer professionalism
• You can manage high-volume workloads without losing accuracy
• You proactively identify and solve operational issues

Required Experience & Skills

Experience

• Experience in:
• Accounts Receivable
• Collections
• Billing support
• Customer account management

Core Skills

• Experience handling:
• High-volume calls and emails
• Customer payment follow-ups
• Billing investigations
• Familiarity with:
• Salesforce
• CRM systems
• Strong:
• Communication skills
• Problem-solving ability
• Attention to detail
• Comfortable working remotely during U.S. business hours

Nice to Have

• Structured collections or AR operations experience
• Experience improving:
• Cash flow
• Delinquency rates
• Auto-pay adoption
• Exposure to:
• Operations teams
• Service coordination workflows
• Process optimization initiatives

What a Typical Day Looks Like

• Execute collections calls and payment follow-ups
• Investigate invoice or billing discrepancies
• Update Salesforce and customer account records
• Coordinate with internal teams to resolve issues
• Follow up on past-due invoices and payment commitments
• Track account status and collections progress
• Identify recurring operational or billing problems

In short

You help protect company revenue by ensuring collections are handled consistently, billing issues are resolved accurately, and customer accounts remain organized and up to date.

Key Metrics (KPIs)

Collections & Receivables

• Amount of cash collected
• Reduction in aging balances
• Auto-pay conversion rate
• Completion of daily collections activity

Case Management & Accuracy

• Billing cases resolved within SLA
• CRM accuracy and documentation quality
• Reduction of cases open longer than 2 weeks

Communication & Execution

• Follow-up response speed
• Reduced escalations
• Consistent and professional customer communication

Why This Role Stands Out

• Direct impact on revenue protection and cash flow
• High ownership across collections and billing operations
• Structured execution-focused environment
• Opportunity to improve operational systems and workflows
• Growth path into:
• Accounts Receivable Lead
• Billing Operations
• Revenue Operations
• Finance Operations

Interview Process

• Initial Screening Call
• Recruiter Interview
• Client Interview
• Offer & Onboarding

Apply Now

If you

• Are disciplined with collections follow-ups
• Enjoy solving billing and payment issues
• Can communicate confidently with customers
• Thrive in structured, execution-focused environments

This role is a strong opportunity to build a career in collections, billing operations, and revenue support while making a direct impact on business performance.