Account Management Associate

Key Responsibilities

1. Account Management

• Act as the main point of contact for assigned clients
• Manage and resolve client issues and escalations promptly and effectively
• Drive revenue growth through upselling and cross-selling opportunities
• Conduct Monthly and Quarterly Business Reviews with clients

1. Stakeholder Management

• Build strong, long-term relationships with key client accounts
• Collaborate closely with internal teams to resolve operational issues
• Ensure seamless communication between clients and internal stakeholders

1. Data Collection & Analysis

• Prepare and present performance reports and shipping data to clients
• Monitor service performance and ensure adherence to service standards
• Analyse trends and identify improvement opportunities

1. New Business & Product Development

• Support the identification and development of new business opportunities
• Propose enhancements or new solutions based on client needs
• Collaborate with the Account Management Manager on strategic initiatives

Key Requirements

• 2 years of experience in account management or a client-facing role

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• Strong interpersonal and communication skills
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• Good presentation and negotiation abilities with the ability tomultitask and thrive in a fast-paced environment
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• Diploma in any field (Degree preferred)
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• Strong business acumen with a focus on profitability
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• Relationship-building skills across all stakeholder levels
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• Adaptability in a dynamic and evolving work environment
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• Proficient in English (spoken and written)
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• Additional language is an advantage