Station Operations Manager (Cold Chain)

Key Responsibilities

1. Operations & Capacity Planning

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• Ensure sufficient capacity for parcel collection and delivery
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• Drive high SLA performance and timeslot adherence
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• Minimise product damages and defrosting incidents

1. Cost & Performance Management

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• Manage operating costs in line with budget targets (~$350K/month)
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• Monitor financial and operational performance metrics
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• Implement cost optimisation initiatives

1. SOP Governance & Compliance

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• Ensure adherence to operational SOPs across processes, equipment, and facilities
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• Maintain compliance with cold chain handling standards
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• Drive consistency in execution across the station

1. Process Improvement & Optimisation

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• Identify and lead continuous improvement initiatives (Lean, Kaizen, Six Sigma)
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• Optimise workflows to enhance efficiency and productivity
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• Drive operational innovation and scalability

Leadership & Team Management

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• Lead and develop a team of ~20 staff (supervisors, drivers, sorters)
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• Set performance goals and drive accountability across the team
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• Act as the primary communication channel for policies and updates
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• Work hands-on with the team on the ground to resolve issues and remove barriers

Requirements

Experience & Skills

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• 3–5 years of experience in logistics, distribution, or cold chain operations
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• Proven experience managing teams of 10+ employees
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• Strong analytical and problem-solving skills with data-driven decision-making
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• Experience in Lean, Kaizen, or Six Sigma methodologies (preferred)
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• Ability to thrive in a fast-paced, high-pressure environment
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• Strong communication and stakeholder management skills
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• Bachelor’s Degree in Supply Chain, Operations, or related field
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• Lean Six Sigma Green Belt is an advantage