Primary KYC Specialist

Growe welcomes those who are excited to

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• Manage the flow of incoming documents for primary user verification;
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• Manually process KYC documentation, primarily for clients;
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• Process and review verification results received from third-party identity verification providers, making approval or escalation decisions where required;
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• Define the required set of documents for user verification;
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• Detect fraudulent activity in identity, payment, and residence documents, as well as identify inconsistencies in automated verification results;
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• Adhere to the expected quality control standards for daily tasks, meet target SLAs, and manage workload efficiently;
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• Identify primary fraudulent activities and contribute to the development of effective fraud prevention controls;
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• Ensure the completeness and accuracy of data provided by clients;
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• Advise clients on missing KYC documents and verification requirements;
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• Make decisions on the approval of clients' KYC documentation and third-party verification outcomes;
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• Utilize various CRM systems and identity verification platforms effectively.

We need your professional experience

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• Proficiency in English at an intermediate level or higher;
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• Ability to process large volumes of data in a short period;
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• Ability to work within a rotating shift schedule;
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• Relevant previous experience in the field of customer care/customer onboarding/customer experience;
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• Understanding of basic KYC and AML procedures.

We appreciate if you have those personal features

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• Exceptional attention to detail and accuracy;
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• Ability to stay focused and productive while performing repetitive tasks;
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• Strong sense of responsibility, punctuality, and self-discipline;
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• Ability to work efficiently under pressure and consistently meet SLA targets.

We are seeking those who align with our core values

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• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
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• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
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• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.