Revenue Operations Staff Systems Engineer

What You'll Be Doing

Platform Administration

• Salesforce. Serve as administrator and engineer for Salesforce, owning configuration, security and access model, objects and fields, flows and automation, reporting, and ongoing platform health. Lead a structured overhaul to retire technical debt and improve reliability
• Planhat. Maintain and extend the Planhat customer success platform, including health scores, playbooks, lifecycle workflows, dashboards, and integrations
• RocketLane. Act as a key technical resource on the RocketLane implementation—contributing to design, build, configuration, integration, and rollout for customer onboarding and implementation workflows
• Additional tools. Administer and support other GTM and Customer Operations platforms as the stack evolves, including marketing, enablement, and operations tooling

Design, Build, and Deploy

• Solution design. Translate process needs from Sales, Marketing, and Operations into well-structured system designs, balancing native configuration, automation, and integration
• Build and configure. Build, configure, and test new capabilities across the stack—from declarative automation through to integrations and custom logic
• Deployment and release. Own deployment and release across environments with appropriate change control, testing, and rollback planning
• Documentation. Maintain clear documentation, runbooks, and configuration records so systems remain supportable as the team and stack grow

AI Agents and Automation

• Agent and bot development. Design, build, and support AI agents and bots that serve GTM and Customer Operations teams, automating routine workflows and surfacing insights from systems of record
• Workflow automation. Build automations that reduce manual effort across the stack using native platform tools, integration platforms, and scripting as appropriate
• Responsible use. Develop AI capabilities with human oversight, monitoring, and alignment to Arcadia’s AI acceptable use and governance standards

Integrations and Data

• Integrations. Build and maintain integrations across the GTM and Customer Operations stack, connecting Salesforce, Planhat, RocketLane, and downstream systems through APIs, integration platforms, or middleware
• Data quality. Improve data quality and consistency across platforms, including deduplication, field governance, and reliable synchronization between systems
• Reporting. Deliver the reporting and dashboards that Sales, Marketing, Operations, and Customer Success leaders rely on to run the business

Support and Enablement

• User support. Provide responsive administration and support for users across supported teams, including access provisioning, troubleshooting, and request intake
• Enablement. Train users and create enablement materials so teams get full value from the platforms
• Partnership. Work closely with business stakeholders and Corporate IT to prioritize work, set expectations, and keep systems aligned to how teams actually operate

What You'll Bring

• Bachelor’s degree in a related field, or equivalent professional experience
• 5+ years administering and configuring SaaS business platforms in a GTM, sales operations, marketing operations, or customer operations context
• Hands-on Salesforce administration and configuration experience, including the security model, automation, data model, and reporting. Experience leading a cleanup or overhaul of an existing org is strongly preferred
• Demonstrated experience across the full lifecycle of system work: design, build, deployment, and ongoing administration
• Experience building and maintaining integrations between SaaS platforms using APIs, integration platforms, or middleware
• Experience building automations and, ideally, AI agents or bots that support business teams
• Ability to partner directly with Sales, Marketing, and Operations stakeholders to translate process needs into reliable systems
• Strong troubleshooting, documentation, and prioritization skills, with the ability to manage a queue of competing requests.
• Adaptability in a fast-changing tooling environment, with a track record of picking up new platforms quickly

Would Love For You To Have

• Salesforce Administrator certification; Advanced Administrator or Platform App Builder a plus
• Hands-on experience with Planhat or a comparable customer success platform such as Gainsight or Totango
• Experience implementing or administering RocketLane or a comparable PSA or onboarding platform
• Experience building AI agents or assistants using LLMs or agentic frameworks, with attention to governance and human-in-the-loop controls
• Familiarity with marketing automation, CPQ, or revenue operations tooling
• Experience integrating GTM systems with finance or ERP platforms such as NetSuite
• Background in a SaaS or healthcare technology environment
• Experience working within compliance obligations such as HIPAA, SOC 2, or ISO 27001
• Experience with tools and contexts such as: Salesforce, Planhat, RocketLane, OpenAI, Claude, AI Agents, REST APIs, GraphQL, Webhooks, Workato, Zapier, SQL, Business Intelligence, Revenue Operations, Customer Success Platforms

What You'll Get

• The chance to be part of a mission-driven company transforming healthcare by changing the way patients receive care
• A role with real ownership of the systems that power Arcadia’s go-to-market and customer operations
• A flexible, remote friendly company with personality and heart
• Competitive compensation and strong benefits, including Flexible Time Off
• Employee-driven programs and initiatives for personal and professional development
• Membership in the talented, energized, diverse, and purpose-driven Arcadian Community
• Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care.