Client Services & Project Coordinator

We are a staffing agency recruiting on behalf of a growing business seeking a highly organized and relationship-driven Client Services & Project Coordinator.

This role is ideal for someone who thrives at the intersection of client communication, project coordination, and operational excellence. You will serve as a key point of contact for clients while supporting project delivery, stakeholder management, and internal team coordination.

The ideal candidate is proactive, detail-oriented, and confident managing multiple priorities while maintaining exceptional client relationships.

KEY RESPONSIBILITIES

CLIENT SERVICES & RELATIONSHIP MANAGEMENT

• Serve as a primary point of contact for clients, ensuring a positive and professional experience
• Build and maintain strong client relationships through consistent communication and follow-up
• Manage client inquiries, requests, and escalations in a timely manner
• Coordinate meetings, status updates, and stakeholder communications
• Ensure client expectations, deliverables, and timelines are clearly communicated and managed

PROJECT COORDINATION & DELIVERY

• Support projects from initiation through completion, ensuring deadlines and deliverables are met
• Coordinate internal teams, vendors, and stakeholders to ensure smooth project execution
• Maintain project documentation, timelines, and status reports
• Monitor project risks, dependencies, and action items
• Assist with resource planning and workload coordination across teams

OPERATIONS & PROCESS IMPROVEMENT

• Develop and maintain operational processes, workflows, and standard operating procedures
• Identify opportunities to improve efficiency and streamline administrative processes
• Track project performance metrics and prepare management reports
• Support process optimization and continuous improvement initiatives
• Assist with executive and team coordination when required

REPORTING & ADMINISTRATION

• Prepare client reports, project updates, and operational summaries
• Maintain accurate records, documentation, and databases
• Support budgeting, vendor coordination, and administrative functions where required
• Monitor project milestones and ensure timely completion of deliverables

REQUIRED QUALIFICATIONS

• Previous experience in Client Services, Customer Success, Account Management, Project Coordination, Operations, or a related role
• Strong stakeholder and relationship management skills
• Excellent written and verbal communication skills
• Strong organizational and time management abilities
• Ability to manage multiple projects and competing priorities simultaneously
• Experience coordinating cross-functional teams and stakeholders
• Proficiency with project management and collaboration tools
• High attention to detail and strong problem-solving abilities

PREFERRED QUALIFICATIONS

• Experience working in a remote environment
• Exposure to project management methodologies such as Agile or Waterfall
• Experience using tools such as Asana, Monday.com, ClickUp, Jira, Trello, or similar platforms
• Experience supporting client-facing projects or service delivery teams
• Budget tracking, procurement, or financial administration experience
• Experience within professional services, consulting, marketing agencies, technology, or financial services environments

WHAT WE'RE LOOKING FOR

• A natural relationship builder who enjoys working with clients and stakeholders
• Someone who is highly organized and able to keep multiple moving pieces on track
• A proactive problem-solver who takes ownership of outcomes
• A professional communicator who can confidently engage with clients and leadership teams
• Someone who thrives in a fast-paced environment and remains calm under pressure
• A team player who values collaboration and continuous improvement

SUCCESS IN THIS ROLE LOOKS LIKE

Strong and lasting client relationships

Projects delivered on time and within scope

Clear communication between clients and internal teams

Improved operational efficiency and process effectiveness

High levels of client satisfaction and stakeholder engagement

Accurate reporting and proactive issue resolution

$1,200 - $1,800 a month

U.S.-based clinical laboratory | Full-Time (40 hours per week) | Remote

Why Join Assist World?

100% REMOTE

$50 birthday bonus

$200 testimonial bonus

$500 entry monthly raffle

NO TRACKER. NO PROBLEM

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.