Legal Intake Specialist

Join Our Team as a Bilingual Legal Intake Specialist at Bush & Bush Law Group!

Bush & Bush Law Group is a leading personal injury law firm dedicated to fighting for the rights of our clients. We are seeking a dedicated and compassionate Bilingual Legal Intake Specialist [Spanish] to be the first point of contact for potential clients. This role plays a critical part in providing excellent customer service and ensuring that potential cases are effectively evaluated and processed.

The ideal candidate will have exceptional communication skills, a strong understanding of the intake process, and a passion for helping others.

Key Responsibilities

1. Inbound Call Management:

• a) Professionally handle incoming calls from clients involved in auto accidents
• b) Gather essential information regarding the accident and potential legal representation needs.
• c) Demonstrate empathy and understanding while maintaining a high level of professionalism.

1. Client Interaction:

• a) Communicate effectively with clients to explain legal processes and procedures.
• b) Provide information about the firm's services and answer client queries.
• c) Collect and document relevant details to assist attorneys in evaluating cases.

1. Multi-Tasking:

• a) Manage multiple tasks simultaneously in a fast-paced environment.
• b) Efficiently navigate and update electronic systems while engaging with clients on the phone.
• c) Prioritize and address urgent client needs promptly.

1. Document Management:

• a) Maintain accurate and confidential client records in compliance with legal standards.
• b) Organize and update client information, ensuring accessibility for legal professionals.
• c) Utilize Excel sheets and other tools to manage and track client data.

1. Administrative Support:

• a) Provide administrative assistance to legal professionals as needed.
• b) Collaborate with the legal team to ensure smooth case progression.
• c) Assist in the preparation and organization of legal documents.

Qualifications

• Bilingual: Fluency in both English and Spanish is mandatory.
• Education: High school diploma or equivalent required; some college coursework preferred.
• Experience: Previous experience in a legal environment or customer service/intake role is preferred.
• Communication Skills: Excellent verbal and written communication skills with a strong customer service focus.
• Organizational Skills: Strong organizational and time-management skills, with the ability to handle multiple tasks efficiently.
• Technical Proficiency: Proficient in Microsoft Office Suite and familiarity with case management software is a plus.
• Empathy and Understanding: A genuine desire to assist clients in their times of need and a compassionate demeanor.
• Positive Culture: Be part of a supportive and innovative team.
• Impactful Role: Play a critical role in shaping the future of a growing firm.
• Professional Growth: Opportunities for career advancement and ongoing professional development.
• Work-Life Balance: Flexible work arrangements to support a healthy balance between personal and professional life.