IT Systems Support Administrator

JOB TITLE: IT SYSTEMS SUPPORT ADMINISTRATOR LOCATION: CEBU CITY WORK ARRANGEMENT: ONSITE EMPLOYMENT TYPE: FULL-TIME SHIFT: 6:00AM – 03:00PM COMPANY DESCRIPTION About BSA Solutions Come and be part of the BSA Solutions Inc. team! Where we're not just offering jobs- we're building careers. With offices in both the Philippines and Malaysia, we offer a wide range of diversified roles across various industries, from accounting and IT to marketing and human resources. We are a dynamic, fast-growing company committed to nurturing an inclusive and supportive workplace culture where you can thrive. With a focus on professional development, work-life balance, and competitive benefits, we provide the perfect environment for you to grow both personally and professionally. If you are a talented professional eager to contribute to a world-class team and work with global clients, your next great career move is waiting for you right here. We are a talent outsourcing company with offices in the Philippines and Malaysia. We guide, inspire, and empower young talents to be the heroes that drive business growth. We are more than just a workplace-we are a family. We create a satisfying work environment, one where you'll look forward to coming to every day. A place where the best and brightest minds meet to build a community of successful companies. WHAT DO WE OFFER • Financial Security: Enjoy a stable and competitive salary along with a comprehensive benefits package, including private health insurance and paid time off. • Structured Career Growth: Benefit from clear advancement opportunities, dedicated mentorship, and personalized training programs that go beyond a typical job. • Community and Support: Become part of a collaborative, dynamic team. You'll work in a supportive environment where you can build strong professional relationships and grow together. • Global Career Opportunities: Work with leading companies from around the world and gain international exposure, all from the comfort of your home country. JOB SUMMARY We are seeking a dedicated IT Systems Support Administrator is responsible for delivering reliable technical support while ensuring the stability, availability, and security of the organization's IT infrastructure. This role provides first- and second-level technical support for end-users, administers IT systems and network infrastructure, maintains hardware and software assets, and assists in implementing technology initiatives that improve operational efficiency. The role requires close collaboration with internal departments, vendors, and clients to ensure that IT services are delivered efficiently and in accordance with organizational standards, security policies, and service level expectations. WHAT YOU'LL DO •End-User Support •Provide first or L1 up to and second-level L2 (if necessary) technical support for hardware, software, networking, printers, peripherals, and business applications. •Troubleshoot and resolve desktop, laptop, operating system, Microsoft 365, email, VPN, and remote access issues. •Respond to incidents and service requests within established Service Level Agreements (SLAs). •Systems Administration •Install, configure, maintain, and troubleshoot Windows operating systems and enterprise applications. •Perform user account provisioning, modification, and deprovisioning across organizational systems. •Assist in maintaining Microsoft 365 services, Active Directory, Azure Active Directory (Entra ID), Group Policies, and endpoint management platforms. •Network Administration •Assist in managing and maintaining LAN, WAN, Wi-Fi, VPN, and internet connectivity. •Configure and troubleshoot switches, wireless access points, VLANs, DHCP, DNS, and network security settings. •Assist in the administration and maintenance of Ubiquiti UniFi networking solutions. •Infrastructure & Asset Management •Deploy, configure, and maintain desktops, laptops, mobile devices, and peripherals. •Maintain accurate inventory records of IT hardware, software licenses, and assigned assets. •Perform preventive maintenance on IT equipment. •IT Documentation •Maintain accurate technical documentation, standard operating procedures (SOPs), and Standard Work Instructions. •Document troubleshooting steps, system configurations, and infrastructure changes. •Update knowledge base articles for recurring technical issues. •Continuous Improvement •Identify opportunities to improve IT processes and automation. •Participate in IT projects, infrastructure upgrades, and technology deployments. •Participate in after-hours maintenance or emergency support when required. REQUIREMENTS •Bachelor's degree in relation to Information Technology, Computer Technology, Computer Science, or any related field (or equivalent experience). •Proven experience, with a minimum of two (2) years of relevant experience within IT support, focusing on helpdesk support, hardware and software management, and IT Systems administration. •Intermediate-level troubleshooting skills in Microsoft Windows 10/11 operating systems, including hardware, software, and peripheral device support. •Working knowledge of Microsoft 365 services, including Outlook, Teams, OneDrive, and basic administration of Exchange Online and Microsoft Entra ID (Azure Active Directory), is an advantage. •Intermediate understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, VPN, routing, switching, wireless networking, and network troubleshooting best practices. •Emerging to intermediate knowledge of Ubiquiti UniFi networking solutions, including wireless access points, switches, gateways/firewalls, and the UniFi Controller platform. •Excellent verbal and written communication skills, with the ability to communicate technical concepts clearly to both technical and non-technical stakeholders. •Strong analytical and problem-solving abilities, providing excellent customer service to end-users and other stakeholders. •Relevant certifications, such as CCNA, Microsoft Administration, CompTIA, or other industry-recognized certifications, are highly desirable. •Any other industry-recognized certifications related to systems administration, networking, cloud technologies, or cybersecurity are considered an advantage. Ready to apply your expertise in a role that offers both stability and significant growth? If you have a passion for precision and a talent for supporting others, we want to hear from you. Take the next step in your career and apply now to join our world-class team!