Global Practices Resource Manager

Global Practices Resource Manager

• capSpire is seeking a Resource Manager for the Global Practices Business Unit. This role is responsible for
• aligning staffing demand with available talent to improve utilization, reduce bench costs, strengthen delivery
• execution, and support profitable growth within the practice.
• The Resource Manager will oversee the day-to-day resource planning lifecycle — including demand
• forecasting, staffing, bench management, utilization tracking, and onboarding coordination — ensuring the
• right resources are deployed to the right work at the right time.
• This role partners closely with other Resource Managers, Practice Leadership, Sales, and HR to improve
• staffing visibility, workforce planning, and operational execution across the practice.

Key Responsibilities

Resource Planning & Staffing

• Manage staffing operations for the Global Practices Business Unit, aligning resources to project

demand based on skill, experience, availability, geography, and client need.

• Partner with Practice Leadership and the commercial team to prioritize staffing needs and resolve

resource gaps.

• Support cross-practice staffing and redeployment efforts to balance utilization and delivery demand.

Demand Forecasting & Capacity Planning

• Translate pipeline and backlog into forward-looking staffing demand.
• Maintain rolling capacity plans to identify utilization gaps, staffing risks, and future hiring needs.
• Partner with Sales and Practice Leadership to improve forecast accuracy and staffing readiness.
• Support hiring decisions through demand and capacity analysis.

Utilization & Bench Management

• Monitor utilization performance and bench levels across the practice.
• Proactively manage bench through redeployment, cross-skilling, training, and staffing acceleration

activities.

• Track bench aging and reduce avoidable non-billable time.
• Partner with Delivery leadership to improve conversion of allocated time into billed revenue.
• Partner with other Resource Managers to enable cross-practice staffing.

Process Improvement & Reporting

• Maintain accurate staffing, allocation, and utilization data within RM and PSA systems.
• Develop reporting and dashboards that provide visibility into utilization, bench, staffing demand, and

resource availability.

• Support staffing governance processes, staffing reviews, and resource planning cadences.
• Help drive consistency and operational discipline across RM processes and workflows.

Key Performance Indicators

Success in this role will be measured through improvements in

• Practice utilization
• Bench aging and bench costs
• Time-to-staff open roles
• Forecast accuracy

Required Qualifications

• 5–10+ years of experience in Resource Management, Workforce Planning, Consulting Operations, or

Professional Services Operations.

• Experience supporting staffing or workforce planning within a consulting, technology services, or

professional services environment.

• Strong understanding of utilization management, staffing operations, and professional services

delivery models.

• Strong analytical, organizational, and problem-solving capabilities.
• Experience working with PSA/resource planning tools and reporting platforms.
• Ability to build strong relationships across Delivery, Sales, HR, and Practice Leadership.
• Strong communication and stakeholder management skills.