Employee Relations Specialist

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.

The Human Resources Generalist is the onsite HR partner for the Customer Support organization, including Technical Customer Care, Integration Support, Revenue Cycle Support, and Workforce teams, supporting both exempt and non-exempt employees. While based in the Minnesota office, the role is part of the centralized People & Culture team and aligned to HR strategy, policies, and priorities.

This position builds trusted relationships with business leaders while maintaining neutrality and acting as a connector between local needs and HR goals. Operating with a high degree of autonomy, the Generalist plays a key role in delivering a consistent and equitable employee experience across supported sites. This role operates as a front-line ER execution partner, expected to move matters forward decisively under ambiguity while maintaining policy integrity and risk awareness.

This is a full-time, onsite role with occasional travel to Miami and other future office locations.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Essential Job Duties

Employee Relations

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Serve as the primary onsite employee relations owner for TCC, independently managing employee relations matters from intake through resolution.

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Conduct investigations into workplace concerns including conduct, harassment, attendance, policy violations, interpersonal conflict, and performance concerns.

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Gather facts, interview employees and leaders, review documentation, and deliver clear and defensible recommendations aligned with company policy and business risk considerations.

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Guide and coach leaders through progressive discipline, performance management, corrective action, and termination processes while reinforcing accountability and policy consistency.

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Make preliminary employee relations determinations under ambiguity, adjusting course as new information becomes available and recognizing that delay itself can introduce organizational risk.

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Maintain structured case management practices to ensure timely follow-through, visibility into open matters, and proactive updates to HR leadership.

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Partner closely with Workforce Management to support attendance management processes, attendance trend identification, documentation expectations, and policy enforcement.

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Identify recurring employee relations trends and operational pain points and provide actionable recommendations to leadership and the Senior HRBP.

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Serve as a visible, approachable, and trusted HR presence within the TCC environment.

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Support occasional after-hours wellness check situations and urgent operational escalations as needed.

Operational HR Support

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• Partner with Talent Acquisition to support high-volume hiring activity for representative-level roles, including phone screens, candidate movement, and interview coordination.
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• Support onboarding coordination for TCC new hires in partnership with HR Operations, Enablement, and business leaders.
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• Maintain manager-facing resources, FAQs, and operational HR documentation to support consistency and reduce inbound questions.
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• Support periodic audits and administrative follow-up related to HR systems, documentation, and employee records.
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• Assist with additional operational HR responsibilities and projects as business needs evolve.

Other Job Duties

• Other duties as assigned by supervisor or HHA exchange leader

Travel Requirements

• Travel 10-25%, including overnight travel

Required Education, Experience, Certifications and Skills

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3+ years of direct employee relations ownership experience in a standalone or primary HR capacity, including investigations, corrective action execution, attendance management, and leader coaching.

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Experience supporting high-volume frontline employee populations in environments such as contact centers, hospitality, retail, healthcare operations, manufacturing, distribution, or similar operational settings.

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Demonstrated ability to independently manage multiple concurrent employee matters while maintaining organization, responsiveness, and follow-through.

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Proven ability to coach leaders through difficult employee situations while reinforcing policy consistency and operational accountability.

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Strong judgment and comfort operating under ambiguity without waiting for perfect information before moving work forward appropriately.

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Strong verbal and written communication skills with the ability to document findings clearly and deliver difficult messages professionally.

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Proficiency with Microsoft Office Suite and operational tracking/reporting tools.

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Willingness to explore and adopt AI tools responsibly to enhance productivity, organization, and operational efficiency in the role.

Other Requirements

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• Must work full-time onsite in the Minnesota office.
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• Must be willing and able to travel to Miami and other future offices as needed.