Client Success Associate, Contractor

About the Position

The Client Success Manager will engage with a portfolio of clients to ensure they get the best value from FiscalNote: Global Intelligence products and services. These services are primarily from the FrontierView brand. The focus of the role is to drive product adoption and usage, and thereby to help client retention and expansion. All Client Success Manager activities are related to helping customers achieve their goals through the effective use of Frontierview's services.

About the Frontierview Commercial Team

Frontierview’s Commercial team is the touchpoint for all client interactions. It is made up of Sales Development, Business Development, Account Management, Client Success and Client Support. Each of these teams works very closely to ensure that the business reaches its overall revenue growth objectives. The Account Management and Client Success team is responsible for the existing book of business in terms of renewals, upsells, cross-sells, and cost-price increases. The Client Success and Support Team is the intersection between the promise of Frontierview's suite of products and services and the business outcome the customer wants to achieve.

About You

The Client Success Manager needs to be proactive, a relationship builder, and must be comfortable ensuring a customer’s business objectives are achieved through the full utilization of multiple products by end users. Each Client Success Manager is expected to become comfortable with all core Frontierview products, whilst developing/have product mastery for a particular product, providing advice and guidance to your colleagues when more complex issues arise.

Contract Details

• This is a contract position, for a 12 month contract, based remotely in Brazil.
• 40 hours per week

What To Expect In This Position

• Partner closely with Account Managers and Client Success Team to support senior executive clients in client engagement and retention activities across the EMEA region
• Coordinate and manage event outreach, executive planning sessions, and client calls from scheduling through delivery
• Plan and execute virtual and in-person client events, executive roundtables, roadshows, and market briefings
• Serve as a key point of coordination between clients, analysts, and commercial team members to ensure a seamless client experience
• Track and manage client engagement activities, ensuring timely follow-up and execution of commitments
• Support client onboarding and adoption of FrontierView services and resources
• Assist in the preparation of client presentations, briefing materials, meeting agendas, and event communications
• Monitor client engagement trends and identify opportunities to increase utilization of FrontierView services
• Maintain accurate records of client interactions, activities, and engagement metrics within Salesforce and other internal systems
• Support regional and global commercial initiatives as needed, including strategic projects, events, and client campaigns
• Collaborate across Commercial, Strategic Insights, and Operations teams to deliver exceptional client outcomes
• Help identify opportunities to improve processes, client experiences, and team efficiency

What Sets You Apart

• Bachelor's degree (or equivalent work experience) in business, economics, international affairs, communications, marketing, or a related field
• 1-3 years of experience in client success, client services, account coordination, project management, events, consulting support, or a related client-facing role
• Experience managing multiple projects and stakeholders simultaneously in a fast-paced environment
• Strong organizational and time-management skills with exceptional attention to detail
• Demonstrated ability to work independently and effectively in a remote environment
• Excellent written and verbal communication skills
• Naturally curious and eager to learn about global markets, economics, geopolitics, and client business challenges
• Strong problem-solving skills and a proactive mindset
• Comfortable interacting with senior-level stakeholders and executives
• Professional, responsible, self-motivated, and highly dependable
• Demonstrated ownership, accountability, and follow-through
• Experience supporting events, executive briefings, webinars, or client programs is a plus
• Familiarity with Salesforce, CRM systems, or project management tools is a plus
• English fluency required; Arabic fluency is a plus