About The Role

Agent-Air Export customer service is to perform all clerical duties in the Department to achieve its growth and profit objectives.

To verify correctness & completeness of consignment instruction provided by shippers / consignee / Expeditors overseas office.
To handle all incoming telephone booking or communications.
Communicate with shipper to explain the procedure and handling notice for every shipment.
Communicate with sales office or collection branch for destination clarification as well as shipping approval and shipment handling details,quote the local charge to the shipper when request.
To arrange cargo & document pick-up / delivery when necessary and update freight information into ETMS
To perform export declaration on behalf of customers when necessary.
To show the shipping rate and flight arrange requirement clearly on the file and place booking to operation team for best flight plan.
To handle HAWB & invoice release to shippers and to follow up on invoice and billing status for F2F shipment
To collect the AR on time or apply for the BCR as per company’s guideline.
To send pre-alert and shipment status to customers & overseas office when request.
To maintain all shipment file and record correctly and timely, including keeping and disposal, as per OPS requirement.
To handle general enquiries from internal departments, customers and overseas offices.
13) Disclaimer Statement: To take up additional tasks as required meeting the Company’s needs.

College graduated or above, preferably with minimum 1 year's relevant experience.
To be able to read and write English.
Typing skills and computer knowledge preferred.

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Agent-Air Export Customer Service