Rostering Coordinators - Day Shifts

About the Company

As one of Australia’s leading security companies, MSS Security is built on teamwork, respect, and integrity. We provide long-term career paths, stability, and a workplace where your professionalism and dedication are genuinely valued. To find out more visit our website at www.msssecurity.com.au .

• Competitive salary | Parramatta based | 5 min from public transport hub
• Work in a supportive team to meet crucial business goals
• Join one of Australia's largest security companies and an Employer of Choice

About the Role

As a Rostering Coordinator (known internally as a Service Delivery Coordinator ), you will manage workforce rosters, respond to operational requests, conduct employee welfare calls and ensure service delivery standards are maintained across a portfolio of clients.

This is a day-shift position with rostered shifts across weekdays and weekends.

Roster Pattern

• Training : 8:00am – 4:00pm
• Week 1 : 5:30am – 1:30pm or 6:00am – 2:00pm (depending on portfolio)
• Week 2 : 10:00am – 6:00pm

What You’ll Bring

• A strong commitment to delivering exceptional customer service .
• The ability to work collaboratively in a supportive team environment .
• Confidence managing competing priorities in a fast-paced setting .
• Strong problem-solving skills and the ability to think on your feet.
• Proficiency in Microsoft Office and the ability to quickly learn new systems.
• Previous experience in rostering, administration, workforce planning or a contact centre is highly regarded.

What You’ll Need

• Previous experience in rostering, administration, workforce planning or a contact centre environment.
• Excellent communication and interpersonal skills.
• A professional and confident phone manner.
• Full Australian working rights.
• Australian Citizenship (required due to government client requirements).
• Ability to successfully complete a National Police Check.
• Availability to complete your initial training from our Parramatta office.

Why Join MSS Security?

• Supportive and inclusive team culture.
• Genuine career development opportunities.
• Stable, permanent role with a growing national company.
• Convenient Parramatta location close to major transport links.
• The opportunity to play a key role in supporting essential services across Australia.

• Veterans are encouraged to apply.
• If you enjoy working with people, solving problems and making every shift count, we’d love to hear from you.
• How to apply
• MSS Security is an Equal Opportunity Employer, valuing the unique backgrounds, experiences, and contributions of each person We encourage and celebrate diversity.

We are proud to

• be certified by the Workplace Gender Equality Agency,
• be a partner and supporter of Veterans employment and honoured to have an endorsed INNOVATE Reconciliation Action Plan.

• Click APPLY to complete your application and you will be prompted to answer a few simple questions and upload your CV.
• Thanks for taking the time to consider MSS as a future employer and we look forward to hearing from you .