Freight Forwarding Logistician

Mandate

Reporting to the Freight Manager, the Freight Forwarding Logistician is responsible for processing and reviewing international ocean import cargo transactions and managing bookings for a portfolio of clients.

Other Duties

• Serve as a key point of contact for clients, providing timely assistance and maintaining strong customer relationships through effective communication.
• Assist with planning and organizing operational logistics across supply chain departments.
• Facilitate ongoing communication with freight coordinators to ensure smooth coordination across departments and facilities.
• Assist in monitoring shipment activity and updating freight status information to support timely deliveries and receipts.
• Prepare and submit freight reports when needed.
• Maintain freight documentation, records, and logs, as required.
• Update worksheets and specifications regarding the status of freight operations, shipment rates, and other logistics information.
• Other duties, as assigned.

Requirements

• Minimum of 4 years’ experience of operations in a Freight Forwarding environment
• Minimum of 4 years of customer service experience
• College diploma in Supply Chain Management or International Transportation and Customs is required
• Experience with CargoWise One or related systems is considered an asset

What You Offer

• Proficiency in establishing rapport and developing solid relationships with key customer contacts
• Ability to ask the right questions, listen carefully, and understand customers’ needs
• Ability to work efficiently in a team environment, as well as independently
• Excellent communication skills
• Extremely detail-oriented and highly organized

What We Offer

• Cultural diversity and equal opportunity employer
• Competitive compensation
• Comprehensive benefits package, including fitness reimbursement program(s)
• Education Reimbursement Program
• Balance between work and home life
• Environment where collaboration to provide innovative and efficient client service is the essence of our culture