Assistant Manager - Workforce Management (Cebu) | Onsite

# Assistant Manager - Workforce Management (Cebu) | Onsite
> Tasq Staffing Solutions, Inc. · Cebu City, Philippines · Full-time · Posted 2026-06-15
**Workplace:** on_site
**Department:** Philippines - Corporate
## Description
**Work Setup:** Onsite (Cebu)
**Function:** Work Force Management (WFM)
**Required Educational Attainment:**

• Finished at least 2 years in college without any back subjects

**Required Experience:**

• Minimum 2 years of BPO Team Lead or Assistant Manager experience under the Workforce Management function.

**Responsibilities:**

• Develops, updates, and optimizes the Capacity Plan to effectively meet staffing, seating, and logistical needs while balancing cost-efficiency and performance excellence.
• Creates and reviews schedules meticulously to align with business objectives, driving exceptional customer service experiences.
• Leads and mentors a motivated and autonomous team of WFMs, ensuring all service level agreements (SLAs) are consistently achieved across accounts.
• Enhances client satisfaction by proactively managing service levels, providing expert staffing, scheduling, and real-time adherence solutions.
• Safeguards the organization’s assets by rigorously adhering to the Quality Information Security Management System principles.
• Acts as the primary point of contact for all Workforce Management (WFM) related inquiries and concerns, ensuring smooth communication and resolution.

## Apply
[Apply at Tasq Staffing Solutions, Inc.](https://apply.workable.com/tasq-work/j/F640E6E119/apply)
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