CX Trainer - Freelance (Australia)

# CX Trainer - Freelance (Australia)

> CXG · Australia (Remote) · Other · Posted 2026-07-02

**Workplace:** remote

## Description

CXG is expanding, and we’re currently looking to hire a **Freelance Customer Experience Trainer** in **Australia** with hands-on experience training frontline retail teams in the **beauty**, **luxury watch**, and **fine jewellery** sectors.

**Who We Are**

Founded in 2006, CXG began with two entrepreneurs and has grown into a global experience consultancy serving over 200 of the world’s most iconic **premium and luxury brands**. With 12 offices across four continents and operations in 70 countries, our 160+ professionals work together to elevate customer experience and bring brand promises to life.

### **What You Will Be Doing**

As a CX Trainer, you will be part of a high-energy, collaborative environment, helping our luxury clients build meaningful, memorable retail experiences through powerful, practical training.

**Key Responsibilities:**

• Understand client learning needs and tailor training to drive impact and relevance
• Collaborate with Project Managers to define training goals, schedules, and session formats
• Deliver engaging in-person and online training sessions (workshops, coaching, retail programs)
• Create dynamic, interactive environments through storytelling, gamification, and real scenarios
• Coach frontline staff on service behaviors, mindset, emotional intelligence, and luxury selling
• **Adapt training content to reflect the cultural nuances and customer profiles of key Australian cities (e.g., Sydney, Melbourne, Brisbane, Perth)** to ensure local relevance and resonance
• Offer actionable feedback and support post-training to reinforce learning

## Requirements
### **What You Will Bring**

• Proven **on-ground training experience** in **luxury beauty**, **fine jewellery**, or **watchmaking retail**
• Minimum **5+ years** of experience in service excellence, client experience (CX), or learning & development
• Confident in designing and delivering classroom/online training, on-floor coaching, and experiential workshops
• Expertise in topics such as **coaching, retail team management, luxury service**, **clienteling/CRM**, **emotional intelligence**, and **brand storytelling**
• Proven ability to **develop or localize training materials based on cultural and regional context**
• Excellent communication skills in English; ability to speak additional languages is a plus
• Content creation skills (PowerPoint, digital learning tools) are a strong advantage

If you are a **passionate trainer with deep knowledge of luxury retail** and a drive to make an impact on customer experience, we would love to hear from you.
Apply now and join us in transforming retail experiences for the world’s most admired brands.
## Apply
[Apply at CXG](https://apply.workable.com/cxg/j/2F8D171ADA/apply)
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