Retail Store Manager

What you get to do every day

• Manage all aspects of store operations; sales, customer service, inventory, scheduling and payroll, events, partnerships, and visual merchandising
• Monitor store performance metrics, develop action plans and execute to delivery Budget goals across selling and profitability
• Recruit and train a staff of Gearhead product experts, capable of speaking to technical goods and supporting our customers outdoor activities and needs
• Maintain elevated standards of customer experience and selling productivity; fitting rooms, footwear, technical hardgoods, and general zoning
• Build loyalty and satisfaction with customers through positive interactions, relationship building activities, and prompt resolution of any issue
• Identify local marketing opportunities to further engagement in the community
• Manage inventory levels, maintain healthy shrink %, promote placement to key items, and identify gaps in product mix and collaborate to achieve a productive assortment strategy
• Maintain a positive and enthusiastic work environment, promoting teamwork, collaboration, and open communication
• Develop and maintain strong relationships with vendors, carriers, landlords, and other key stakeholders
• Collaborate with our online store team to ensure consistency across all sales channels and provide seamless customer experiences

What you bring to the role

• 5+ years of experience in retail leadership, preferably in an outdoor retail or e-commerce company
• Proven track record of achieving sales targets and maximizing profitability
• Strong leadership, communication, and interpersonal skills
• Excellent organizational and time-management skills
• Ability to prioritize tasks, remain flexible and adapt quickly
• Proficient in Microsoft Office, point-of-sale (POS) systems and Scheduling tools
• Passion for the outdoors and outdoor products

Physical Requirements

• Ability to communicate verbally and work cooperatively with associates and customers
• Ability to remain standing for up to 5 hours at a time
• Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor
• Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor
• Ability to lift and/or move merchandise weighing up to 50 lbs.
• Ability to ascend/descend ladders to retrieve and/or move merchandise
• Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work
• Must have a flexible schedule, including availability for nights, weekends, and holidays
• Regular and predictable attendance