FinOps Manager II - AR, India Advertising Collection

India Advertisement is seeking an experienced and dynamic L5 Billing & Accounts Manager to lead and manage end-to-end billing and accounts operations within our Business Operations function. The ideal candidate will bring deep expertise across the Order-to-Cash (O2C) and Accounts Payable (P2P) cycles, combined with strong people management capabilities and a passion for operational excellence.

Key Responsibilities

Operations Management

● O2C Ownership - spans order management, billing, invoicing and limited knowledge on collections, cash application. Reconciliation with specific operational expectations at each stage is mandate.

● GL & Accounting Understanding - covers Chart of Accounts knowledge, journal entry flows, accounting standards (GST/VAT/IMS), financial close support, and cross-functional financial acumen.

● Audit leadership - leading walkthroughs with external auditors during statutory, SOX, and internal audits

● Audit readiness - preparing documentation, control matrices, and proactively remediating gaps

● Upstream team collaboration - working with Sales Ops, Order Management, Product, to resolve discrepancies and ensuring billing terms and pricing are accurately translated into invoicing

● Feedback loops - sharing payment behavior trends and credit risk insights back to Sales for better deal structuring

● New product launches - collaborating cross-functionally to define billing models and system configurations

● Oversee Accounts Payable processes including invoice processing, vendor payments, reconciliations, and aging management

● Drive process standardization, automation, and continuous improvement initiatives across billing and accounts functions

● Ensure accuracy and timeliness of billing cycles, revenue recognition, and financial close activities along with month end & quarter end close.

● Manage escalations and resolve complex billing/payment discrepancies

People Management & Leadership

• ● Lead, mentor, and develop a team of billing professionals across multiple levels
• ● Drive performance management, goal setting, and career development for direct and indirect reports
• ● Foster a culture of accountability, collaboration, and continuous learning
• ● Manage workforce planning, hiring, onboarding, and retention strategies
• ● Build and maintain a high-performing team with strong succession planning

Stakeholder Management & Strategy

• ● Partner with Finance, Revenue Accounting, Treasury, Sales, and Product teams to align billing operations with business objectives
• ● Provide insights and reporting on AR/AP health, DSO trends, aging analysis, and cash flow forecasting
• ● Support audit and compliance requirements related to billing and accounts
• ● Drive strategic initiatives such as system migrations, ERP implementations, and process re-engineering
• ● Present operational metrics and business reviews to senior leadership

Required Qualifications

• ● Experience: 10+ years of progressive experience in Billing, Accounts Receivable, Accounts Payable, or Order-to-Cash operations
• ● People Management: Proven track record of managing teams of 15+ members, including team leads and individual contributors
• ● Domain Expertise: End-to-end understanding of Order-to-Cash (O2C) cycle — from order entry, billing, invoicing, collections, cash application, to reconciliation
• ● Payables Knowledge: Strong working knowledge of Accounts Payable / Procure-to-Pay (P2P) processes including vendor management, payment processing, and three-way matching
• ● Education: Bachelor’s degree in finance, Accounting, Commerce, or Business Administration (MBA/CA/CPA preferred)
• ● Communication skills — translating complex financial information for diverse audiences (technical and non-technical)

Preferred Qualifications

• ● Experience working in shared services, BPO, or global business operations environments
• ● Hands-on experience with excels and drive AI related process improvements
• ● Knowledge of revenue recognition standards
• ● Experience with process automation tools (RPA, workflow automation)
• ● Six Sigma / Lean certification or equivalent process improvement expertise
• ● Experience managing geographically distributed or multi-regional teams

Key Competencies

1. Operational Excellence: Drives efficiency, accuracy, and scalability in billing and accounts processes
2. Leadership & People Development: Builds high-performing teams; coaches and develops talent at all levels
3. Analytical Thinking: Uses data and metrics to drive decisions, identify trends, and solve problems
4. Stakeholder Influence: Effectively communicates and collaborates across functions and leadership levels
5. Change Management: Leads transformation initiatives and adapts to evolving business needs
6. Customer Centricity: Ensures billing processes support positive customer and vendor experiences

Performance Metrics

• ● DSO (Days Sales Outstanding) improvement and maintenance within targets
• ● Billing accuracy rate
• ● Team productivity and SLA adherence
• ● Employee engagement and retention scores
• ● Successful delivery of process improvement projects

Level Expectations (L5)

• ● Operates with significant autonomy and owns outcomes for the billing and account function
• ● Influences cross-functional strategy and contributes to organizational planning
• ● Manages ambiguity and makes sound decisions with incomplete information
• ● Demonstrates thought leadership in O2C/P2P domain