Transportation Representative NOC IB, ROW IB

ROW IB team is seeking a highly motivated transportation representative to help manage daily operational activities centrally across FCs. Our teams' objective is to manage the execution of freight planning for all carriers/sellers/vendors and fulfillment centres. This is a chance to work in an innovative team, participating in operational excellence, system support, process and design the inbound ecosystem. Come help build a world-class services with <Amazon.in>'s customer-centric focus applied to the Seller experience. The transportation representative will support carriers, Associates, and Management while ensuring program standards for individual and team performance are met. A transportation representative at ROW IB is responsible for appointment planning & scheduling, flow of information among stakeholders and taking day on day decisions accurately in a timely manner.

Key job responsibilities

Effectively communicate in a clear and professional manner at all times

Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners

Effectively manage sensitive cases by reporting up the escalation matrix

Demonstrate excellent time-management skills

Maintains or exceeds targeted performance metrics

Actively seek solutions through logical reasoning and identify trends to suggest process improvements

A day in the life

A transportation Representative is responsible for planning and execution of appointment scheduling in a timely manner within an ambiguous environment using data analysis and other tools. This requires high level of ownership by facilitating flow of information, reporting progress and identifying blockers & providing resolutions. An transportation Representative will insist on high standards by effective planning of appointments and identifying gaps and risks in current mechanisms.

About the team

Rest of World Inbound (ROW IB) team is a vertical of ROW APEX, India Operations. Our team objective is to provide the hassle free and smooth inbounding experience to all sellers and vendors across amazon fulfillment centres. The team is responsible to plan the freight delivery across fulfillment centres and perform rescue operations, and contingency management.