3PL Manager, External Fulfillment EU

• Amazon is seeking an experienced 3PL (Third-Party Logistics) Manager to oversee the strategic operations
• and performance of our critical third-party logistics provider network. In this pivotal role, you will be
• responsible for ensuring our 3PL partners consistently meet our high standards across key areas such as
• operational performance, cost management, continuous improvement, change management, network
• integration, escalation processes, and provider relationship management. The position requires up to 40% travel to local 3PL sites and Amazon facilities.
• Key job responsibilities

Performance Management

• Establish and lead a structured, systematic approach to site-level performance management,

• including the use of short-term improvement plans, deviation management, and providing high-
• quality performance comments and feedback

• Proactively identify performance deviations, develop and execute corrective action plans in

collaboration with 3PL providers, and leverage data-driven insights to optimize operations

• Serve as a benchmark for peers, setting the standard for performance management excellence

Cost Management

• Demonstrate a deep understanding of 3PL business cases and the ability to detect hidden cost

levers

• Drive impactful cost-saving opportunities and efficiency-boosting initiatives, including the piloting

of new productivity and cost-controlling projects

• Actively engage with stakeholders to refine business cases and influence cost-improvement

activities

Continuous Improvement

• Utilize Lean, Six Sigma, or other continuous improvement methodologies to proactively detect

potential issues before they impact KPIs

• Drive operational excellence and structured follow-up with peers and linked businesses, setting

higher benchmarks for the network

• Demonstrate the ability to influence and align with internal and external stakeholders on

improvement plans

Change Management

• Effectively implement top-down changes from Amazon leadership as well as bottom-up initiatives

to align 3PL operations with Amazon standards

• Exhibit the capability to develop positive and effective initiatives, acting as a primary proposer and

setting higher benchmarks for the rest of the network

Network Integration

• Establish continuous and successful bi-directional exchange of support with internal senior network

management, acting as a development motor

• Demonstrate the ability to effectively coordinate and align the 3PL site with the broader Amazon

fulfillment network and supporting functions

Escalation

• Proactively identify and escalate critical issues, utilizing effective communication and partnering

with senior stakeholders to drive timely resolution

• Autonomously author comprehensive escalation reports and successfully participate in senior

leadership calls

3P Key Accounting & Vendor Relationship Management

• Build strong, profitable, and sustainable relationships with 3PL provider leadership, Amazon's

internal leadership, and the broader provider network

• Become a trusted and reliable interlocutor, seen as a key point of contact and a benchmark for

peers