Desktop Engineer

Serverfarm is a leading developer and operator of data centers with over 750+ locations and key customer relationships in 45 countries. We're revolutionizing how data centers operate across North America, Western Europe, and Israel, serving the world's leading technology and hyperscale companies. With Manulife Investment Management's acquisition in 2023 and our award-winning InCommand platform we're positioned for explosive growth as AI adoption and cloud migration drive unprecedented demand for data center capacity.

A career at Serverfarm means being at the forefront of digital infrastructure innovation, where your work directly impacts how the world's data is managed and secured. As we target 4x growth over the next four years, you'll have unprecedented opportunities to take on new challenges, develop cutting-edge skills, and grow your career across our expanding global operations.

Join our team of innovators and help shape the future of sustainable data centers while building a career without boundaries.

We are seeking a skilled Desktop Engineer to join our CorpIT team. In this role, you will be responsible for fleet management, and providing top-quality support for desktop environments across our organization. You will ensure that our end users have a seamless experience with their devices and applications, focusing on reliability, security, and performance.

Key Responsibilities

• Provide support for desktop and mobile systems including Windows 11, macOS, iOS, Android and various applications.
• Manage Device Lifecycle from procurement, reissuance to retirement and secure data handling throughout the process per company standards
• Deep Experience with Administering Microsoft 365 - including Entra, Sharepoint, Defender, Exchange, Teams
• Manage and deploy NinjaOne and Intune for device and application management.
• Configure and maintain endpoint security policies using Microsoft Defender.
• Support and troubleshoot productivity tools such as Microsoft Office
• Assist with the deployment and management of specialized software including AutoCAD and Bluebeam.
• Manage service requests and incidents through Freshservice, ensuring timely resolution and excellent customer service.
• Working Knowledge of Automation tooling and scripting (Okta Workflows, Powershell, Bash)
• Perform software installations, updates, and patch management across desktop environments.
• Collaborate with other IT teams to implement and enforce IT policies and procedures.
• Train end users on best practices and new technologies.
• Contribute to Compliance Efforts
• Document processes and maintain accurate records of desktop configurations and changes.
• Work in collaboration with People Team to Manage Employee onboarding and offboarding events
• Familiarity with AI tools and a willingness to engage deeper in that area
• Provide first-line cyber security troubleshooting support, investigating reported security alerts, access issues, suspicious activity, and endpoint/device concerns, escalating complex incidents in line with internal security procedures.

Key Qualifications

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• 2-4 years of experience in desktop support or a similar role.
• Strong knowledge of Windows 11, macOS, and Microsoft 365.
• Experience with Intune and security tools like Microsoft Defender.
• Familiarity with IT service management methodologies and tools such as Freshservice.
• Experience supporting collaboration tools including Box, Teams, Zoom, and Adobe Acrobat.
• Knowledge of AutoCAD and Bluebeam is a plus.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills and a customer-focused attitude.
• Relevant certifications (e.g., Microsoft, Apple) are advantageous.