Carrier Sales Representative (CSR)

Zelh is a fast-growing, passionate outsourcing company.

Our mission is to be the most reliable company by offering and maintaining high-quality services consistently.

We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!

We're looking for a Carrier Sales Representative who knows how to build and maintain a winning carrier network. You won't be handed leads — you'll earn them. This role is for someone who thrives in a fast-paced brokerage environment and treats every carrier relationship like it's their most important one.

Key Responsibilities

• Source, qualify, and onboard new carrier partners across all modes to support active freight needs
• Build a personal book of carrier relationships that grows with you year over year
• Develop and maintain strong relationships with carriers to ensure capacity and competitive rates
• Negotiate spot and contract rates to optimize margin while protecting service standards
• Balance cost efficiency with service quality to meet customer expectations
• Hold your ground in negotiations while maintaining carrier relationships
• Monitor freight in transit and proactively solve service issues before they become problems
• Collaborate with account managers and operations staff to match the right carrier to every load
• Address carrier escalations and service failures quickly and effectively
• Maintain accurate carrier data, compliance documentation, and load records in the TMS
• Ensure carriers meet company standards for insurance, authority, and safety requirements
• Keep detailed records of carrier performance, rates, and communications
• Work closely with account managers and operations teams to ensure seamless load coverage
• Thrive in a high-urgency, load-by-load environment without losing sight of the big picture
• Contribute to team success through collaboration and knowledge sharing