IT Specialist: (Lviv)

• Zelh is a fast-growing, passionate outsourcing company.
• Our mission is to be the most reliable logistics and IT provider in the industry by offering and maintaining consistently high-quality services.
• We are looking for an IT Specialist to provide our office with technical support.

Responsibilities and Duties

• Perform remote troubleshooting through diagnostic techniques and pertinent questions;
• Determine the best solution based on the issue and details provided by employees;
• Efficiently plan, install, configure, and optimize your IT infrastructure to achieve high availability and performance;
• Working closely with the team of system administrators to solve technical problems;
• Installation, configuration, troubleshooting, and maintenance of the network of both internal and office networks;
• Support for internal infrastructure;
• Accounting for the software and hardware available to the client and managing the operation of the hardware through the remote access platform;
• Ensuring regular monitoring and updating of physical and virtual infrastructure;
• Monitoring and control of the system for tracking equipment errors and version updates: rights management, branch management and other elements through the platform for remote access to equipment; (Datto platform)
• Implementation of current technical issues according to the system task tracking;
• Setting up the operation of the remote access platform to the equipment for the specified criteria of each client;
• In the future, work with the database on all technical issues.

We offer

• Working in an international company with the possibility of professional growth
• Competitive Salary in USD
• 15 business days of paid time off, 20 - after 2 years, 11 days of National Holidays and 3 sick leaves
• Equipment provided

Working conditions

• Monday - Friday shift schedule from 10:00 -19:00/ 16:00 - 00:00
• Mode: Hybrid