Account Specialist

Zelh is a fast-growing, passionate outsourcing company.

Our mission is to be the most reliable company by offering and maintaining high-quality services consistently.

We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!

Our client is a U.S.-based freight brokerage company focused on providing truckload transportation solutions, with strong expertise in dry van freight and spot market operations. They operate in a fast-paced, high-volume environment, working with a wide network of carriers to ensure reliable capacity and competitive pricing while maintaining a strong focus on service and efficiency.

Position Overview

We are looking for a highly organized and proactive Account Specialist to support weekend freight operations, customer communication, and shipment visibility across a fast-paced transportation environment.

This role is critical in ensuring freight continues moving smoothly outside of standard weekday operations. You will act as a key operational support partner responsible for load booking, shipment tracking, customer updates, and escalating urgent issues to Account Managers when needed.

The ideal candidate is detail-oriented, responsive, calm under pressure, and comfortable managing multiple shipments and customer communications simultaneously.

This is not a sales role - this is an operations and customer support-focused logistics position requiring strong communication, urgency, and accountability.

ROLE IN ONE LINE

A logistics operations professional responsible for weekend load booking, shipment tracking, customer communication, and escalation support to ensure smooth freight execution and customer visibility.

Key Responsibilities

• Book and update loads accurately within internal systems and TMS platforms
• Track active shipments and monitor load progress throughout transit
• Provide proactive shipment updates to customers and internal stakeholders
• Follow up with carriers regarding:
• Pickup status
• Delivery status
• Delays
• ETA changes
• Operational issues
• Escalate service risks, delays, and urgent customer needs to Account Managers when necessary
• Support weekend freight coverage and operational continuity on Saturdays and Sundays
• Maintain clear communication between customers, carriers, and internal operations teams
• Ensure all shipment details and operational notes are updated accurately in the system
• Assist with issue resolution and customer follow-up during active shipment disruptions
• Help maintain high customer service standards and shipment visibility during weekend operations