NICE Platform Engineer (100% Remote)

About Us

We are a global technology staffing and solutions firm connecting elite talent with industry-leading organizations worldwide. Our teams span North America, Europe, Asia-Pacific, and beyond — delivering senior-level professionals who drive real transformation across enterprise platforms, cloud infrastructure, CX technology, and digital operations. We believe in building long-term partnerships, not just placements.

Role Overview

We are seeking a Senior NICE Platform Engineer with 5+ years of hands-on experience to join our client's global contact center team. This is a senior-level, full-time remote engagement requiring deep technical expertise in NICE CXone and/or NICE Engage, strong architectural thinking, and the confidence to communicate directly with senior stakeholders at US-based Fortune 100 organizations.

You will own platform design, configuration, optimization, and integration — while serving as a trusted technical advisor to business and operations leaders. If you have a track record of leading enterprise NICE implementations and thrive in high-accountability environments, we want to hear from you.

Key Responsibilities

• Architect, configure, and maintain NICE CXone / NICE inContact / NICE Engage platforms at an enterprise scale
• Lead end-to-end platform implementations, migrations, and major upgrades
• Design and optimize IVR flows, call routing strategies, ACD configurations, and omnichannel contact flows
• Integrate NICE platform with enterprise CRM and ticketing systems (e.g., Salesforce, ServiceNow, Microsoft Dynamics)
• Serve as a senior technical point of contact for US-based Fortune 100 client stakeholders
• Drive platform governance, security configurations, user provisioning, and access management
• Lead troubleshooting of critical incidents and platform outages with urgency and precision
• Develop architectural documentation, technical runbooks, SOPs, and integration specs
• Provide technical mentorship and guidance to junior engineers and platform administrators
• Collaborate with business stakeholders to translate complex requirements into scalable platform solutions
• Own reporting, analytics, and WFM/QM module configuration as needed
• Participate in change management, release planning, and Agile/ITIL delivery processes