Associate, Inbound Logistics

About This Role

Vivrelle is seeking an Inbound Logistics Associate to play a critical role in its continued growth. Reporting directly to our Inbound Logistics Manager, this role will be responsible for Vivrelle’s inventory and client experience. This position is vital to supporting our large and growing member community.

Responsibilities Include

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• Assist in ensuring the accuracy and quality of incoming shipments by adhering to our standards.
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• Support the identification of items needing repair or removal due to damage.
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• Accurately tag all returned items and maintain organized inventory records.
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• Update the status of returned items in our systems for efficient tracking.
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• Add items to the repair sheet and edit the sheet as needed to prepare items for reactivation on the website.
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• Handle RFID bag processing, including proper labeling, storage, and usage tracking.
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• Email and escalate issues as needed, including missing straps, empty boxes, and return-to-sender items.
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• Communicate with members regarding returned items, missing parts, or accidental inclusion of personal belongings.
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• Assist in coordinating with other departments to prevent fraud and inform members of any order delays or issues.
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• Maintain a clean and organized workspace to ensure efficiency and uphold brand standards.
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• Provide hands-on support to the Inbound Team, aiding in tasks such as opening and organizing incoming shipments.

Skills & Qualifications

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• Organized and detail-oriented
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• Analytical thinking while being customer-focused and brand-obsessed
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• Conveying a can-do, positive attitude towards tackling challenges and opportunities
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• Willingness to roll up your sleeves and do what is necessary to get the job done
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• Analytical thinking with strong problem-solving skills
• Vivrelle Perks and Benefits...
• Opportunity to join an innovative brand reshaping luxury consumption

Medical, Dental, and Vision Insurance

401k Program

Parental Leave: 6-12 weeks fully paid (pending tenure)

Citi Bike Membership

Kindbody Membership

• Peloton & Talk Space membership discounts
• WFH flexibility (30 Days a year, use whenever!)
• 15+ days of PTO

Birthday PTO

• Bi-Annual Performance Reviews & Compensation assessments
• Access to our luxury closet, of course 😉