Customer Success Manager

• We are looking for a proactive and client-focused Customer Success Manager to join our growing team.
• This is an exciting opportunity for someone passionate about the Digital Advertising space.
• You will play a key role in managing client’s needs while contributing to the company’s overall growth targets.
• Time zone: CET

Responsibilities

• Build and maintain strong partner relationships, acting as their primary point of contact and trusted advisor
• Ensure a smooth transition from Business Development to AdOps for a successful onboarding process;
• Help set clear expectations internally and with the partner around performance, timelines, and deliverables
• Monitor and analyze client performance and trends across daily, weekly, monthly and quarterly timeframes to identify missed and growth opportunities
• Conduct regular check-ins and performance reviews, understanding partner goals and unlocking opportunities for up-sell/cross-sell
• Proactively address challenges and recommend solutions
• Collaborate with internal teams (Business Development, Technical Team and AdOps) around client strategy from pre-sale, to onboarding and post launch lifecycle stages.
• Be the voice of the customer internally, communicating their feedback and goals
• Stay informed on industry trends and new opportunities in the digital advertising space (especially in programmatic - OpenRTB, VAST and compliance regulations)