Dispatcher (NEMT)

Working Hours: US Hours (9am-5pm EST)

Employment Type: Full-Time

• Position Overview: The Dispatcher is responsible for coordinating and managing non-emergency medical
• transportation (NEMT) trips to ensure timely, safe, and efficient service for members. This role serves as the
• central point of communication between drivers, facilities, schedulers, and transportation platforms,
• ensuring all trips are executed according to company standards, payer requirements, and member needs.

Key Responsibilities

1. Trip Intake and Review:

• Receive scheduled trip requests via Zoho Desk and MOVI.
• Review trip details for accuracy, including pickup/drop-off times, locations, level of service, and

special accommodations.

• Verify eligibility, authorization, and trip readiness prior to dispatch.

1. Driver Coordination:

• Assign trips to drivers based on availability, vehicle type, location, and service level.
• Communicate trip details clearly to drivers, including changes, special instructions, or urgent

requests.

• Monitor driver status throughout the day to ensure adherence to schedules.

1. Real-Time Dispatch Management:

• Track active trips and monitor on-time performance.
• Address delays, no-shows, cancellations, and breakdowns in real time.
• Provide drivers with routing guidance and support as needed.
• Serve as a point of contact for doctor offices, facilities, staff and family members regarding

transportation status.

• Provide ETA updates and resolve service concerns promptly and professionally.
• Coordinate with facilities for wait times, return trips, and same-day changes.

1. System Documentation:

• Enter and update trip statuses in dispatch and transportation management systems.
• Accurately document incidents, delays, cancellations, and service issues.
• Ensure all required trip notes and compliance documentation are completed.

1. Problem Resolution:

• Proactively identify and resolve scheduling conflicts, missed trips, or coverage gaps.
• Escalate issues appropriately and collaborate with schedulers and management to ensure

continuity of service.

• Support after-hours or urgent trip needs when required.

Requirements

• Experience in transportation, logistics, or dispatch operations required.
• Strong organizational and time-management skills.
• Proficient in using scheduling and management software (e.g., Zoho Desk, MOVI, PCC).
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks and adapt to changing priorities.
• Familiarity with healthcare scheduling and transportation coordination is preferred.
• Familiarity with NEMT operations, driver coordination, and compliance requirements is a plus.
• Key Competencies:
• Attention to detail
• Problem-solving skills
• Effective coordination and teamwork
• Customer service orientation
• Familiarity with medical terminology and insurance processes

Benefits

• Comfortable working U.S. hours
• Remote work from home

Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.