Enterprise Account Executive (Agentforce Service)

Join our team as an Enterprise Account Executive specializing in Agentforce Service. You will lead the transformation of customer service in Germany, working closely with Core Account Executives and engaging with key decision-makers in service departments. Your role will involve driving strategy, articulating the value of our AI platform, and orchestrating the sales cycle. This position offers a competitive benefits package and the opportunity to make a significant impact in the industry.

• Drive the strategy for transforming customer service departments through the company's AI and software platform.
• Engage with key stakeholders, including Heads of Customer Service, IT, and HR, to understand their operational KPIs and how the software improves them.
• Lead the sales cycle, coordinating with Solution Engineers, Customer Success, and Partners to prove the platform's value and close the business.
• The SaaS Seller: You have successfully sold complex Customer Service, Contact Center, or ITSM/HR software solutions. You know how to navigate complex SaaS deals and want to sell the market-leading platform
• The Industry Practitioner: You have managed a Customer Service function or led a strategic technology transformation project on the client side. You understand the buyer’s pain because you used to be in their shoes
• The Transformation Consultant: You come from a System Integrator or Consulting background. You have guided Service Transformation projects or implemented Service platforms and are ready to pivot your technical expertise into a highly commercial, revenue-generating sales role
• Collaboration Skills: You thrive in a team setting. You know how to build trust with highly experienced internal Core AEs to drive a joint strategy
• Language Skills: Fluent, business-level German and English are absolutely mandatory for this market
• Technical & AI Affinity: You don't need to be a developer, but you must have a strong grasp of the technology, systems, and AI models driving modern service operations
• Consultative Mindset: You can explain complex AI concepts to an executive in simple, impactful business terms