Chief of Staff

Join Navan as the Chief of Staff to the Global Chief Customer Officer (CCO). In this high-impact leadership role, you will be at the heart of our business, driving revenue growth and customer satisfaction. You will work closely with the CCO to identify and resolve bottlenecks across teams, surface business insights, and prepare executive-level materials. This is a unique opportunity to shape the future of Navan's customer operations and make a significant impact on our success.

• Act as the strategic partner and force multiplier to accelerate Navan’s goals for scale, customer satisfaction, and revenue growth.
• Direct focus toward the most critical revenue-impacting opportunities across Customer Success, Support, Onboarding, and Professional Services.
• Lead high-priority, cross-functional initiatives, from customer expansion programs to scaling impactful customer onboarding and support experiences.
• Demonstrated ability to synthesize business, financial, and operational information into actionable insights
• Mastery of project management, organizational alignment, and driving cross-functional outcomes
• 5+ years of experience in top tier Management Consulting, Investment Banking, high-growth tech or a similar capacity
• Proven ability to thrive in highly ambiguous environments, with a track record of building structure and clarity where daily priorities are fluid and no two days look the same
• Proven hands-on partnership with C-suite/CXO leaders in high-ownership organizations
• Highly proficient in applying AI to amplify daily output and strategic planning, with an established habit of continuous professional development to stay ahead of the AI technology curve
• Strong analytical skills, experience with leading SaaS tools (Salesforce, ThoughtSpot etc.) would be a plus