Client Success Manager

Join Dstillery as a Client Success Manager, where you'll be responsible for client retention, satisfaction, and growth. You'll act as a strategic partner to clients, consulting on campaign performance, identifying expansion opportunities, and using data to drive better outcomes. This is a highly visible, client-facing role that requires strong analytical skills and the ability to communicate complex ideas clearly. Enjoy benefits such as unlimited PTO, summer Fridays, and company equity.

• Drive account growth and expansion across your book of business by identifying incremental campaign opportunities that help clients get the most efficient return on their marketing spend.
• Use data to assess growth opportunities, diagnose campaign health, and recommend optimizations that exceed client expectations.
• Own client satisfaction, retention, and growth outcomes for your assigned accounts, managing multiple client relationships simultaneously.
• Excellent written and verbal communication skills
• Solid quantitative aptitude and comfort working in Excel/Sheets
• Ability to work independently as well as collaboratively across teams
• 3+ years of experience in client success or account management within programmatic advertising or ad tech — agency, DSP, or SSP experience all welcome
• Strong presentation skills and the confidence to communicate complex ideas clearly to audiences ranging from media buyers to senior executives
• Hands-on experience with data analytics or reporting platforms (e.g., Tableau, DOMO, Google Analytics, Salesforce)
• Experience with Agentic AI and DSP user interfaces preferred
• Strong organizational skills and attention to detail, with the ability to juggle multiple priorities across accounts