Associate Customer Success Manager

Join Trustpilot as an Associate Customer Success Manager, where you will be the trusted advisor for a portfolio of customers in the Benelux market. Your mission will be to maximize product adoption, strengthen customer health, and reduce churn, ensuring customers realize ongoing value and remain engaged partners. You will lead post-sale onboarding, drive measurable business adoption, maintain customer health, and drive customer satisfaction and advocacy. This role offers a range of benefits, including maternity and paternity pay, a train travel scheme, work from home opportunities, and more.

• Lead post-sale onboarding and setup, ensuring a smooth handover from New Business and a strong foundation for adoption.
• Drive measurable Business Adoption across your customer portfolio to deliver tangible value for our customers.
• Achieve high Gross Renewal Rate (GRR) by maintaining customer health and addressing risks proactively, in collaboration with our Account Managers.
• Strong communication skills across multiple stakeholder levels. You are adept at building trust and asking the key questions that uncover a customer's underlying business needs
• You have prior experience in customer success, account management, roles in a SaaS or technology environment
• Proven ability to drive product adoption, customer satisfaction (NPS), and retention results
• A genuine passion for helping customers succeed and seeing measurable business impact
• You are highly organized with a proven ability to manage a large portfolio (Mid-Market) with excellent follow-through and attention to detail. You use data to identify trends and risks before they escalate
• Fluent in Dutch and proficient in English
• You are a collaborative team player who enjoys working cross-collaborative with Account Managers, Product, and Marketing to deliver customer value
• You proactively identify and resolve challenges; like to act as a "bridge" to help the team overcome roadblocks and help to elevate peer performance
• You possess a solid understanding of the digital marketing funnel and search marketing landscape and are curious about the digital world
• You are technically confident and able to guide customers through setup, usage, and best practices
• Comfortable working with data and insights to identify trends, risks, and opportunities