Technical Support Engineer

Start Date: June 2026 - August 2026

Are you organised, technically minded, and eager to build a career in a fast-growing tech company? Join our Support Team and take on a varied and impactful role in our technical support desk. With full training, exposure to in-house software, and long-term development opportunities, this is an ideal step into a dynamic application support career.

What You’ll Do

• Act as a key part of our 1st Line Support Team, resolving technical queries from customers
• Assist with investigation and root-cause analysis of 2nd Line tickets
• Capture, categorise and escalate software support tickets in line with SLAs
• Work closely with our technical and development teams to resolve live issues
• Support customer system setup and configuration under guidance
• Contribute to product testing, customer feedback and continuous improvement initiatives
• Provide excellent levels of service to our customers, communicating effectively and professionally.

Requirements

What We’re Looking For

• Interest or experience in IT support, application support, or operational roles
• Confident working with technical systems (training provided)
• Comfortable with data handling and Microsoft 365 tools
• Excellent communication and customer service skills – extremely important as this is a business-to-business role
• Process-driven mindset and attention to detail
• Problem-solving approach with the ability to work independently
• Technical or IT-related qualifications (e.g. BTEC, HND, A-Level IT, Degree, CompTIA) are beneficial but not essential
• Experience with support ticketing systems, SQL Server, Windows Server or IIS is a plus
• Strong organisational, attention to detail and administrative skills

Benefits

What We Offer

• £26,225 - £29,000 DOE starting salary + up to £3,000 annual bonus
• Full training and structured development plan
• Clear progression routes into many other roles in the business, including Senior Technical Support Engineer, Technical Engineering, Account Management, Project Management, Product Management or operations roles
• Opportunities to specialise in application support, system configuration, software testing or service delivery
• 25 days holiday + bank holidays
• Bonus scheme and regular incentives
• Onsite gym, parking, essentials-stocked kitchen, and team socials
• A varied, customer-facing role with real impact and responsibility

If you’re looking for a technical and customer minded individual where you help shape our support service and grow into senior and more specialist roles, apply now – we can’t wait to see what you’ll bring!

Location and hours

• Onsite, Eastern Business Park, St Mellons, Cardiff, Wales.
• Min Hours 37.5hrs per week, 8.30am to 5pm Monday to Friday, with up to one hour for lunch.

On Site Working

We’re an office-based team because our culture thrives on collaboration and hands-on support, especially as we grow quickly and onboard new team members. While we don’t offer fully remote or fixed hybrid work, we’re flexible when life happens – ad hoc home working is always an option.

Diversity & Inclusion

Advanced Secure Technologies is an equal opportunity employer, proud of our ongoing efforts to foster diversity and inclusion. We welcome applicants