Customer Success People Lead

Join Xero as a Customer Success People Lead, where you will empower customers to achieve their business goals and drive advocacy and utilization for Xero. You will guide, mentor, and provide strategic direction to a dedicated team of specialists, focusing on increasing the team's contribution to overall revenue and fostering a high-performance culture. You will work closely with global go-to-market stakeholders, product, marketing, and technology teams to ensure a seamless journey for users.

• Empowering customers to achieve their business goals and driving advocacy for Xero.
• Guiding, mentoring, and providing strategic direction to a dedicated team of specialists.
• Increasing the team's contribution to overall revenue by overseeing day-to-day outputs and coaching.
• A customer-centric and people-driven mindset is vital, along with a dedication to cultivating a positive, high-performing team culture
• Being inspired by data, you possess the analytical capability to interpret customer metrics and turn insights into actionable strategies
• Your toolkit includes a strong understanding of SaaS principles, modern customer onboarding, or sales motions
• Exceptional communication skills are key, enabling you to build trust, influence stakeholders, and resolve customer issues effectively
• An adaptive leadership style and a growth mindset will help you welcome change and guide your team smoothly through business transformations
• You bring a proven background in mentoring or leading teams, with a preferred focus within sales, customer success, or customer experience environments
• Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team