Payments Operations Team Lead

Join our team as a Payments Operations Team Lead, where you will oversee daily payments operations, provide strategic direction, and act as the primary point of contact for partners and third-party banks. You will establish strong governance and control frameworks, drive automation, and allocate team resources effectively. Additionally, you will lead and develop a team of payment operations specialists, improve processes, and contribute to regulatory communications. This role offers a range of benefits, including a learning and development budget, remote working allowance, and additional vacation days.

• Oversee daily payments operations and provide strategic direction, setting priorities, KPIs, and performance targets.
• Act as the primary point of contact for partners and third-party banks regarding payment-related inquiries and follow-up calls.
• Drive automation, streamline workflows, and embed robust risk management practices.
• Depending on your level of experience, your responsibilities and scope of role will range
• We don’t care much about fancy titles, but rather about real personal and professional development, as laid out in our learning framework
• Let’s figure together out how you can contribute to our team
• Bachelor's or Master's degree in Business Administration, Finance, Economics, or a related field is preferred
• Strong problem-solving skills and attention to detail
• Ability to lead cross-functional projects with different departments
• Minimum 4-5 years of experience in Payment Operations or Banking Operations, with first leadership experience managing a small team
• Strong knowledge of SEPA & SWIFT payment schemes
• Fluent command of English; German is a strong plus
• SQL familiarity is preferred
• Strong analytical skills with a focus on process improvement
• Strong analytical and data-driven mindset, with experience applying AI-based tools or automation to improve operational performance
• Ability to engage with team members, and provide clear and concise feedback
• Hands-on and entrepreneurial mentality
• Knowledge and comprehension of PSD2 and how it applies to Payment Operations
• Ability to "fly high and zoom in" (balance high-level strategic vision with granular attention to detail)
• While job ads usually paint an ideal picture of a candidate, studies show that most applicants meet an average of 60% of the criteria. Unfortunately, many promising candidates tend to apply only if they meet all the criteria. So if you think you have what it takes, but don't necessarily meet every single item in the job description, please contact us anyway. We'd love to talk with you and find out if you might be a good fit for us