Office Manager

Description

Position title: Office Manager

Location: Equine Therapy Ranch, Plant City, FL

Summary Our ranch provides equine - assisted therapy for veterans and children with special needs. We are seeking a compassionate, highly organized Office Manager with experience in a therapy, counseling, medical, or behavioral - health setting. This role is the administrative backbone of our ranch - supporting clients, staff, and daily operations with professionalism and heart.

Responsibilities include (but are not limited to)

• Client Intake & Coordination: Manage new client inquiries, intake paperwork, eligibility verification, and onboarding for therapy services.
• Scheduling Management: Coordinate therapy sessions, staff calendars, arena/horse usage schedules, cancellations, and waitlists.
• Human Resources Support: Assist with onboarding, maintaining personnel files, timesheet tracking, compliance documentation, and communication with staff.
• Administrative Operations: Oversee daily office operations, maintain records, manage supplies, and ensure smooth communication across the ranch.
• Accounting & Billing: Support bookkeeping tasks such as invoicing, payment tracking, expense reporting, and coordination with the ranch’s accountant.
• Client & Visitor Support: Serve as the first point of contact for families, veterans, volunteers, and community partners.

Qualifications

• Minimum 1 year of experience in a therapy, medical, counseling, or similar office environment.
• Strong understanding of client confidentiality, HIPAA aligned practices, and trauma informed communication.
• Experience with HR processes, scheduling systems, and basic accounting software.
• Excellent communication, organization, and multitasking skills.
• Comfort working in a ranch environment around horses and outdoor activity.
• Passion for serving veterans, children with special needs, and their families.

Work Environment

• Located on a working equine therapy ranch in Plant City, FL.
• Fast - paced, mission driven, and deeply collaborative.
• Requires flexibility, empathy, and a calm presence.