Service Counter Clerk

## Description
**Job Purpose:**

• The Service Counter Clerk at Hugo's Family Marketplace is responsible for providing exceptional customer service by efficiently handling transactions, addressing customer inquiries, and ensuring a positive shopping experience. This role involves maintaining the service counter's operations, processing returns and exchanges, and upholding store policies to enhance customer satisfaction. Must be 18 + years or older to apply.

**Key Responsibilities:**

• Greet customers warmly and provide assistance with their inquiries and needs.
• Process returns, exchanges, and refunds accurately and efficiently.
• Answer customer questions and provide information about products and services.
• Handle customer complaints professionally and work towards resolving issues.
• Assist with special orders, rain checks, or store credits as needed.
• Operate POS systems to process transactions and verify receipts, documentation, or identification when required.
• Maintain the cleanliness and organization of the service counter area.
• Follow store policies and procedures to ensure compliance and consistency.
• Communicate effectively with team members and management to facilitate smooth operations.

**Benefits:**
Full Time - Health, Dental, and Vision Insurance, 401k, Paid Time Off, and Holiday Pay.
Full Time and Part Time - Employee Discount and Time & Half Holiday Pay.
## Qualifications
**Required Education:**

• High school diploma or GED

**Preferred Education:**

• Some college coursework or related experience

**Required Experience:**

• No prior work experience required
• Willingness to learn and follow procedures
• Ability to interact politely with customers

**Preferred Experience:**

• 1–2 years in retail, cashier, or customer service roles
• Experience handling cash, POS systems, or returns
• Experience resolving customer complaints or issues
• Basic familiarity with store operations and inventory

**Required Skills and Abilities:**

• Ability to greet customers and provide excellent service
• Capability to process returns, exchanges, and refunds efficiently
• Skill in answering customer questions and addressing complaints
• Proficiency in operating POS systems
• Ability to verify receipts, documentation, or identification when required
• Commitment to maintaining cleanliness and following store policies
• Effective communication skills