Business Process Agent

Job Title: Business Process Agent

Team: Support Operations

Location: Remote / Hybrid

Reports to: Shift Leads / Workforce Manager

About Nas.io

Nas.io is building Shopify for the AI era: a platform that helps net-new entrepreneurs find customers and sell online. We’re an AI-first business platform used by 16,000+ entrepreneurs, growing rapidly month over month, and we scaled revenue 5× in 2025.

Backed by leading Silicon Valley VCs and based in Singapore, we’re entering a critical scale phase.

Role Overview

• We’re hiring Business Process Agents to handle manual operational workflows such as approvals, sorting, and uploads.
• This role exists to offload operational work from the Support team, especially around Magic Suite approvals, so support can stay focused on customers.
• You’ll work behind the scenes to keep processes moving smoothly, accurately, and on time.

Key Responsibilities

• Execute manual processes including approvals, sorting, uploads, and checks
• Follow defined workflows and SOPs with high accuracy
• Flag issues, gaps, or unclear steps in existing processes
• Suggest improvements to make processes faster or cleaner
• Maintain clear records of work completed
• Create and submit daily status reports summarizing tasks handled and progress made
• Escalate edge cases or blockers when needed

Core Competencies

1. Process Execution Accuracy

• Ability to follow defined workflows and complete manual tasks accurately and consistently.
• Executing approvals, sorting, and uploads according to SOPs
• Following steps without deviation or shortcuts
• Maintaining consistent output quality

1. Attention to Detail

• Ability to identify errors, missing information, or inconsistencies before work progresses.
• Verifying required fields, files, and criteria
• Catching mistakes prior to submission or approval
• Maintaining accurate records

1. Operational Judgment & Curiosity

• Ability to recognize unclear situations, ask questions, and escalate rather than make assumptions.
• Identifying edge cases
• Knowing when to pause vs proceed
• Seeking clarification to prevent errors

1. Process Improvement Awareness

• Ability to spot inefficiencies and suggest practical improvements based on hands-on experience.
• Identifying bottlenecks or repetitive issues
• Sharing improvement ideas with the manager
• Supporting refinement of existing workflows

1. Work Documentation & Reporting

• Ability to clearly summarize completed work and provide visibility into progress and blockers.
• Creating daily status reports
• Tracking task volume and completion
• Communicating issues clearly and promptly