Room Attendant

Description

Room Attendant – Job Description

Our Room Attendants help create the clean, comfortable, and welcoming environment that our guests love. You are the heart of the guest experience — the person who ensures every room feels fresh, inviting, and ready for relaxation.

If you enjoy working with a supportive team, take pride in a job well done, and love creating a positive experience for others, this role is a wonderful fit.

What You’ll Do

• Clean guest rooms to brand standards, including beds, bathrooms, floors, and amenities.
• Replace linens and towels while making sure everything looks neat, fresh, and guest-ready.
• Restock supplies and ensure rooms are fully equipped for the next guest.
• Maintain cleanliness in hallways and housekeeping work areas.
• Report any maintenance concerns or room issues promptly.
• Handle guest requests with friendliness and professionalism.
• Follow safety guidelines and cleaning procedures to ensure guest and team safety.
• Work with the housekeeping team and supervisors to maintain a smooth, positive workflow each day.

Your goal is simple: help each guest walk into a room that feels spotless, peaceful, and cared for.

Qualifications

Qualifications – Room Attendant

• A warm, positive attitude and a genuine desire to help create a great guest experience.
• Housekeeping or cleaning experience is helpful, but not required — we will train the right person.
• Reliable and dependable, with consistent attendance and reliable transportation.
• Strong attention to detail, ensuring rooms are thoroughly cleaned and items are perfectly in place.
• Ability to work independently, manage your room list, and stay motivated throughout the shift.
• Physically able to perform housekeeping tasks, including bending, lifting up to 25 lbs, standing for long periods, pushing carts, and reaching.
• Willingness to follow cleaning procedures, brand standards, and safety guidelines.
• Good communication skills, and a team mindset when working with supervisors and coworkers.
• Comfortable interacting with guests in a friendly and respectful manner when needed.
• Professional appearance and demeanor that reflects WHM’s values and hospitality standards.
• Legally authorized to work in the United States.