Mountain Sports School On-Snow Supervisor/Trainer

Description

Job Type: Seasonal (Full-Time)

Hours of MSS Operation are

9am-6:30pm Monday thru Saturday

9am-4pm on Sundays

• The shift will start 30 minutes before opening and/or 30 minutes prior to Lifts closing; Half-day/AM shifts
• are allowed as long as closing responsibilities have been delegated.
• Rate: $23 per hour. Minimum 3-4 days per week as on-snow supervisor and
• 1-2 days of instructing at a base wage of $19 per hour, plus an incentive scale.
• Direct Report: Manager, Mountain Sports School or Tom Brennan Director, Mountain Sports School

Description

• Snow King Mountain Resort is the iconic Mountain Resort located in the heart of beautiful Jackson Hole,
• Wyoming. As a dual seasonal facility, it is home to many summer and winter family friendly attractions.
• The Snow King Team is looking for people with a love for the outdoors, a desire to learn, and a
• commitment to excellent service.

Job Description

• The Mountain Sports School Supervisor will help oversee all MSS business operations and assist the
• MSS Directors in their responsibilities, including, but not limited to: execution & enforcement of the MSS
• Operations Manual, Guest Service, Instructor Maintenance (recruiting, communication, logistics, payroll),
• Staff Training, Product Line Management, Facilities Management, and be a Liaison to other Snow King
• Departments & 3rd parties.

Essential Duties and Responsibilities

• ● Take charge of class formation, aligning students' abilities and skill levels while balancing class
• sizes to enhance the guest experience and operational efficiency. This involves maintaining an
• awareness of class sizes in relation to daily class ratio goals.
• ● Offer immediate support on the hill when classes are in session, addressing issues such as group
• divisions and monitoring instructor conduct. Serve as a mentor and information source for
• instructors, providing guidance and direction.
• ● Maintain effective communication with the sales desk to ascertain staff and product availability
• and to assign instructors accordingly.
• ● Participate in the instructor scheduling process and facilitate any necessary scheduling
• adjustments.
• ● Supervise the setup and teardown of lesson meeting areas.
• ● Check in Private Lessons and Local Seasonal Programs
• ● Create and deliver a weekly training clinic for the instructors.
• ● Managing a team of trainers--both internal and external (e.g. PSIA/AASI) and leading the
• development of staff/instructor training frameworks, goals, content and curriculum
• ● Help instructors work towards any PSIA or AASI Certifications
• ● May be called upon to teach skiers or snowboarders of varying skill levels, always prioritizing
• guest safety.
• ● Help manage all aspects of instructor maintenance such as coordination of instructors schedules,
• amending schedules for requested days off and equipping with uniforms/name tags, evaluating
• their performance/performance reviews, and giving feedback and rewarding/disciplining as
• appropriate.
• ● Supervise Multi-Week lesson program to include registration, guest and staff communication,
• coordination with school programs, coordinating bus/transportation

Qualifications

Minimum Qualifications

• ● 21 years of age or older
• ● Bachelor Degree preferred
• ● PSIA/AASI Level 2; Higher levels are valued but not required
• ● Ability to competently ski or snowboard all terrain at Snow King Mountain
• ● Successful completion of a background check
• ● Must be available to work holidays and weekends
• ● Must be fluent in all aspects of the English language (spoken and written)
• ● Fluency in the Spanish language is valued but not required
• ● Must have excellent guest service and communication skills
• ● Must work well in a team
• ● Must be able to work in inclement weather in a high alpine environment
• ● Must have sight, speech, and hearing abilities sufficient to learn skills, follow and provide
• directions
• ● Firm knowledge of word processing, spreadsheet and browser applications

Employee Benefits

• ● Employee season pass (free access to all activities and skiing/snowboarding on the mountain)
• ● Food and Beverage discounts, Retail/Rental discounts, free equipment rentals
• ● Reciprocal ski benefits and over 40 resorts across the US
• ● Online Pro Deals
• ● Discounted tickets for family and friends