Customer Service Representative, Claims

Description

Join OOIDA as a Claims Representative and make a meaningful impact by supporting professional truck drivers and small-business members when they need it most. In this role, you’ll serve as a trusted resource, assisting members with claims-related questions, guiding them through the claims process, and delivering exceptional customer service with accuracy, empathy, and professionalism. We’re looking for someone who is detail-oriented, dependable, and committed to helping others. If you enjoy problem-solving, building strong relationships, and being part of an organization that advocates for and supports the trucking community, OOIDA offers an opportunity to build a rewarding career with purpose.

Benefits

• Employee Medical & Dental Insurance available the first of the month after 60 days of employment and a low $1,250 deductible
• Vacation and personal time after 60 days
• 401K - employer matches half up to 10%
• Casual dress attire
• On-site fitness and daycare center

Responsibilities

• Answers routine phone calls, inputs new claims, and provides information to callers on existing claims, directing them as needed to the appropriate adjuster, supervisor, or manager
• Excellent customer service, phone communication, and organizational skills required with the ability to multi-task and problem solve
• Reads and understands various commercial auto policies and endorsements
• Reviews coverage records and assigns the correct risk during the creation of a new claim

Qualifications

Required

• One-year customer service specifically over the phone
• Two years office experience
• One-year insurance industry experience

Helpful

• Knowledge of AS400 and Content Manager
• Knowledge of the trucking industry
• Insurance claim handling
• Bilingual (English, Spanish)