Cafe General Manager

Description

CAFE GENERAL MANAGER

The Cafe General Manager is responsible for leading the overall performance of their cafe while upholding Joe Coffee Company’s core values: Curiosity, Craft, Commitment, and Community. The GM drives operational excellence, financial performance, and team development while cultivating a welcoming and inspiring cafe environment.

This role requires a strong and spirited leader who is humble, hardworking, and passionate about problem-solving. Successful GMs are deeply committed to the work of enlightened hospitality, approaching leadership with openness, compassion, and a progressive mindset.

The GM reports to the District Manager and oversees the cafe’s daily operations, team leadership, and business performance.

KEY RESPONSIBILITIES

Business Performance & Financial Management

• Achieve cafe performance metrics including revenue, labor management, and operational targets
• Manage cafe profitability through responsible expense management and revenue growth
• Review operational and financial reports to identify trends, opportunities, and areas for improvement
• Implement strategies that improve efficiency, productivity, and guest experience
• Ensure accurate cash handling and adherence to company financial procedures

Hospitality & Guest Experience

• Cultivate a welcoming and vibrant cafe environment centered around coffee craft and community
• Model exceptional hospitality in every guest interaction
• Maintain high standards of beverage quality, service consistency, and cafe presentation
• Address guest feedback and resolve concerns with professionalism and care

Team Leadership & Development

• Recruit, hire, onboard, and retain a high-performing cafe team
• Provide ongoing coaching, feedback, and professional development for team members
• Foster a culture of accountability, collaboration, and inclusion
• Partner with the store’s Coffee Educators to support staff training on coffee knowledge, product quality, and craft standards
• Inspire team members to deliver outstanding hospitality and take pride in their work

Scheduling & Labor Management

• Create and maintain staff schedules that meet the operational needs of the cafe while managing labor budgets
• Ensure appropriate staffing levels during peak and non-peak hours
• Monitor labor trends and adjust schedules to support business performance

Operations & Administrative Responsibilities

• Maintain cleanliness and organization of the cafe and all equipment
• Coordinate and schedule routine equipment maintenance and repairs
• Manage relationships with vendors and service providers
• Complete and submit operational summaries and reports to leadership and cross-functional teams
• Actively participate in manager meetings, leadership discussions, and company initiatives

COMPENSATION

• Salary: $66,600 - $70,000 annually
• Quarterly bonus potential based on cafe performance and company metrics

BENEFITS & PERKS

At Joe Coffee, we care deeply about the well-being, growth, and happiness of our team. We offer a benefits package designed to support employees both at work and beyond.

Health & Wellness

• Medical, Dental, and Vision Insurance – Available after six months of employment
• Beyond Med Access – Support for elective procedures not tied to medical plan eligibility
• Pre-Tax Commuter Benefits – Save on eligible transit and commuting expenses
• Employee Assistance Program (EAP) – Confidential support for mental health, legal, financial, and personal needs

Financial Support

• 401(k) Retirement Plan – Opportunity to save for the future with employer match
• Bonuses & Incentives, including:
• Employee referral bonuses
• Team-based recognition programs