BMW Parts Counterperson

Description

Role Purpose

Handle customers throughout the entire parts experience with their satisfaction as the number one priority

Leadership

This position does not lead others

Core Accountabilities

1. Productivity: Meet all production metrics as prescribed by Management.
2. Customer Satisfaction: Be a Hoffman Ambassador with a positive forward-thinking attitude with all customers and team members in mind. Meet manufacture standards.
3. Technology: Utilize all tools provided to perform daily duties effectively.
4. Knowledge: Achieve and maintain certification for Hoffman and manufacturer required trainings.

Qualifications

Competencies and Qualifications

1. High School Diploma
2. 1-2 years’ experience in a dealership environment or automotive equivalent required
3. 1-2 years’ experience in a customer service orientated environment preferred
4. Can adapt and embrace change with an internal and external customer centric mindset
5. Act as an advocate for teammates and have a strong commitment to technology advancement
6. Possesses effective communication skills: oral, written, listening.
7. Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.