Burlington Subaru Express Service Advisor

Description

Role Purpose

Handle customers throughout the entire service experience with their satisfaction as the number one priority. Responsible for vehicles that come in for service under 25,000 miles.

Leadership

This position does not lead others

Core Accountabilities

1. Greet customers promptly and courteously; identify their needs and record customer and vehicle data accurately. Note any damage on vehicle as observed during vehicle walk around.
2. Advise customers of needed repairs or suggested maintenance as well as any items found as needed by technician during MPI inspection.
3. Ensure customers’ express service is completed within ½ hour.
4. Document all necessary information on work orders, invoices, route sheets, appointment schedules.
5. Handle phone calls and schedule appointments in Xtime including scheduling loaner cars based on availability.
6. Keep drive-thru clean and organized.

Qualifications

Competencies and Qualifications

1. High School Diploma
2. 1-2 years’ experience in a customer service orientated environment preferred
3. Can adapt and embrace change with an internal and external customer centric mindset
4. Act as an advocate for teammates and have a strong commitment to technology advancement
5. Possesses effective communication skills: oral, written, listening.
6. Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.