FOOD SERVER

Description

Our Food Server

• Radiates a positive and accommodating attitude while interacting with customers.
• Becomes informed of kitchen/food shortages and relays the shortages to guests when necessary.
• Becomes informed of daily/weekly specials and is able to explain all menu items and methods of cooking/preparation to the customers as requested.
• Describes all menu items; methods of preparation and prices as needed and/or requested by customers.
• Ensures that any special requests that the kitchen is able to deliver for the guest are indeed met.
• Up-sells established menu items or specials to maximize food and beverage revenues.
• Serves menu items to guests in a prompt and courteous manner and according to established service standards.
• Performs pre- and post-shift side work including stock service station; makes coffee, etc.
• Forwards customer payments to cashier for completion of the transaction; receives change from cashier and returns change promptly to guest.
• Receives direct and indirect customer feedback regarding their dining experience and relays feedback to proper management
• Responds quickly to guest requests in a friendly manner. Reports serious guest requests to the appropriate supervisor. Follows up to ensure guest satisfaction.
• May assist Greeter/Cashier with the greeting and seating of guests
• May assist bus person with clearing table and filling glasses.
• Provides a professional image at all times through appearance and dress.
• Follows company policies and procedures.
• Note: Other duties as assigned by supervisor or management.

Qualifications

Prior server and Toast experience a plus