About The Role

Description

✨ Why Join Primary Care Partners? We Take Care of You While You Care for Others! ✨

At Primary Care Partners, we believe that taking care of our team is just as important as taking care of our patients. That’s why we offer:

Base pay $16.25-$19.25

Benefits $7-8

**Combined with base pay our Robust Benefit coverage includes outstanding retirement including annual 401k contribution and profit sharing, 100% coverage for Health insurance, life, disability and multiple other benefits incl. Dental, vision, critical illness and injury coverage, long term care, pet insurance etc.**

Front Office Coordinator – PTSC

Job Summary

Position includes tasks which require teamwork, coordination, communication, multi-tasking, and customer service. This position entails a variety of skills including but not limited to completing eligibility and benefit tracking, authorizations, scheduling, reception duties, and care coordination with providers.

Duties and Responsibilities

Management of referrals
Create new accounts, scan photo ID’s and new insurance cards, send task to billing office
Contacting patients for scheduling
Reviewing, benefit eligibility checking and scheduling of patients
Referral worklist – schedule, cancel/complete internal referrals
Update patient demographic and insurance information
Monitoring, tracking of referrals and requirements for updates
Authorizations
Daily check of current and new patient insurance eligibility
Obtaining authorizations of treatment via each insurance
Complete prior authorizations in a timely manner as to maximize appointment scheduling
Call insurances to verify benefit eligibility (diagnosis, codes, covered services)
Verification of co-pays, deductibles, eligibility
Communication with workman compensation adjustors for authorizations
Care Coordination
Track appointments; Medicare dollar amount and certifications, Medicaid units, and commercial insurances number of visits allowed
Tracking/monitor that provider notes are completed within 72 hours. Task providers appropriately
Communicate with the providers/back office of patient arrival
Take messages, create tasks/follow-ups and deliver to the appropriate persons
Receive medical records requests, make copies of records and send to requesting parties and/or to the appropriate medical records staff
Track special billing; worker’s comp, automotive, and KX mod
Attendance tracking- enforcement of no show policies, letters, fees
Utilization of the wait list to fill openings due to cancelations
Assist providers in all care coordination needs
Reception
Greet patients to the clinic
Check patient in, collect co-pays, verify insurances
Answer phones, check voicemails and return calls
Create and cancel appointments appropriately
Monitor for daily provider schedule changes, schedule patients in openings created by cancelations (waitlist, worklist)
Check balances, collect copays, payments or past due amounts
Count cash box and complete daily cash reconciliation in Phreesia.
Check faxes and distribute/complete appropriately
Prepare paperwork for today and next day’s appointments
Sort scanning bin and file documents in patient charts appropriately
Clean work area, stock business cards, printer paper
Straighten magazines in reception area
Other tasks as directed by supervisor/manager.
See Task List for a more detailed break-down of daily duties

Work Experience

One (1) year medical office experience preferred but not required

Education Requirements

High School Diploma

General Requirements

Must have phone skills and pleasant phone voice, customer service oriented, computer skills, organized, able to multi-task; perform well under pressure, and able to work at a fast pace

Position Type/Expected Hours of Work

This is a full-time position at 40 hours a week. Works primarily Monday through Friday with rotating shifts between 7:00 a.m. – 6:00 p.m. Expected hours of work may change at any time with or without notice.

Qualifications