Front Desk Agent

Description

Front Desk Agent

Location: Brian Head Lodge | Department: Front Desk

Love making guests feel at home from the moment they walk in the door?

As a front desk agent, you’ll be the first point of contact for lodge guests - managing reservations, checking guests in and out, and helping them with everything they need for a relaxing mountain stay.

What You’ll Do

• Manage phone, email, and online reservations and inquiries with accuracy and efficiency.
• Register guests and collect required information upon arrival.
• Provide guests with info about rooms, rates, amenities, and local recommendations.
• Process payments, verify credit card details, and maintain accurate records using a Point-of-Sale (POS) system.
• Coordinate guest questions or concerns with professionalism and care.
• Coordinate with housekeeping to ensure rooms are guest-ready.
• Complete additional duties as assigned to support team operations.

Qualifications

What We’re Looking For

• Has a high school diploma or GED.
• Processes strong verbal and written communication skills.
• Can work flexible shifts, including weekends, holidays, and evenings as needed.
• Handles guest concerns with patience and professionalism.
• Can pass a background check.
• Ability to sit and stand for long periods of time, and lift up to 50 lbs.

Why You’ll Love It Here

• Free season pass + access to partner mountains.
• Discounts on food, retail, rentals, and lessons.
• Meet great people and make a difference on the mountain!
• Be a part of a friendly team in a positive environment.

• Ready to welcome guests and make their mountain getaway unforgettable?
• Apply now to be a Front Desk Agent at Brian Head Lodge!