Product Support Analyst

ABOUT TEMENOS Temenos is a global leader in banking technology. Through our market-leading core banking suite and best-in-class composable solutions, we are modernizing the banking industry. Banks of all sizes utilize our adaptable technology – on-premises, in the cloud, or as SaaS – to deliver next-generation services and AI-enhanced experiences that elevate banking for their customers. Our mission is to create a world where people can live their best financial lives. VALUES Care about transforming the Banking landscape. Commit to being part of an exciting culture and product evolving within the financial industry. Collaborate effectively and proactively with teams within or outside Temenos. Challenge yourself to be ambitious and achieve your individual as well as the company targets. ABOUT THE DEPARTMENT: Product Analysis and Customer Support (PACS) provides support to clients using Temenos products which includes clients in product Implementation stage & clients already live on Temenos products. All support requests from these clients are handled by PACS The current role in PACS - IPRM involves L3 packaging activities, including maintaining CRM profiles and supporting ticket bookings for onsite consultants. It combines both administrative and technical responsibilities. ROLES & RESPONSIBILITIES: In this role you will be responsible for managing build and release activities, including implementing software changes across various environments. You will support client deliveries and provide timely assistance during and after releases to ensure smooth operations. Other responsibilities include maintaining source code repositories and ensuring proper version control practices are followed. This role also involves managing application environments, coordinating deployments, and supporting system integrations across multiple platforms. You will execute and automate existing operational procedures to improve efficiency and reliability. You will work on continuous improvement, with regular feedback used to enhance processes and delivery quality. The role requires implementing and adhering to best practices to ensure stability, compliance, and operational excellence. You will manage general admin requests given on ad hoc basis and interface between team members and travel department team. Role also involves managing CRM database of Temenos customers in JIRA and other associated systems. REQUIRED SKILSS: BE/B Tech/MCA candidates up to 2 years' of experience in Production Support team with managing application environments, coordinating deployments, and supporting system integrations across multiple platforms SOME OF OUR BENEFITS include: Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month Civil Partnership: 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership Family care: 4 weeks of paid family care leave Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge Study leaves: 2 weeks of paid leave each year for study or personal development Please make sure to read our Recruitment Privacy Policy Our values are simply described as the 4 C's - Care, Collaborate, Challenge and Commit! Temenos is the world’s leading platform for composable banking, serving clients in 150 countries by helping them build new banking services and state-of-the-art customer experiences. Top performing banks using Temenos software achieve cost-income ratios almost half the industry average and returns on equity 2X the industry average. Their IT spend on growth and innovation is also 2X the industry average. At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.