Service Support Specialist (f/m/d)

We are looking for a Service Support Specialist who will act as a technical expert, driving resolution of complex software issues and partnering with support agents to deliver timely, high-quality outcomes for customers.

This is a full-time , hybrid position based in Vienna. We value regular office presence as an important part of building strong collaboration, knowledge sharing, and team connection, while also offering the flexibility to find a working rhythm that balances in-office and remote work.

Some of the things you'll work on

• Serving as the go-to expert for complex cases within your area of specialisation.
• Leading discovery conversations and advising customers on optimal configurations and solutions.
• Resolving complex configuration issues and data pipeline discrepancies independently.
• Troubleshooting and identifying bugs, and escalating issues with clear context and evidence.
• Differentiating between configuration issues, data discrepancies, and technical bugs.
• Identifying recurring customer challenges and sharing insights to improve team efficiency.
• Creating enablement content and guidance for common issues and workflows.
• Collaborating cross-functionally with Product and Customer Success teams on service and enablement initiatives.

We are excited if you have

• Professional experience in B2B SaaS Customer Support.
• Strong analytical and troubleshooting skills, with the ability to resolve complex configuration and data issues independently.
• Experience identifying, reproducing, and clearly communicating bugs to technical or Product teams.
• Familiarity with data pipelines, ETL workflows, and configuration-based troubleshooting.
• Excellent written and verbal communication skills in English; German is a plus.
• A collaborative, coaching-oriented mindset with a passion for knowledge sharing.
• A proactive approach to problem-solving and continuous improvement.

Nice to have

• Exposure to web technologies and data concepts such as APIs, ETL, or SQL.
• Knowledge of advertising platforms, social media advertising, or web analytics tools.

Why you’ll love it here

• Flexible working hours and home-office
• Internal shares program (EDPP)
• Ergonomic workspace and cutting edge technology
• Budget for job relevant training
• Regular team events
• Modern and stylish offices
• Sustainable merch for all employees
• Adverity Social Responsibility Days (+2 days paid off)
• Transportation ticket (Wiener Linien)

• The minimum gross salary is €44,170 . In any case, we offer competitive salaries depending on your qualifications and experience.
• Apply now if you are ready to revolutionise the way businesses work with marketing data. We look forward to meeting you!