21-403 Kuchu's Waitstaff Associate

Description

Summary/Objective

The Wait Staff is responsible for providing exceptional customer service to guests, ensuring an outstanding dining experience through attentive service, prompt order delivery, and a thorough understanding of the menu. This position plays a key role in creating a positive and welcoming environment for all guests, helping to drive customer satisfaction and repeat business. The Food Server is expected to maintain professionalism, efficiency, and accuracy in a fast-paced dining setting, working closely with kitchen and front-of-house staff to meet guest needs.

Key Accountabilities­

Guest Interaction

Acknowledge and greet guests promptly with a smile, offering a warm and welcoming experience. Maintain positive, professional communication with all guests throughout their dining experience.

Menu Knowledge

Provide guests with detailed information about menu items, specials, and promotions. Ensure thorough understanding of the menu to assist guests with selections and answer any dietary or ingredient-related questions.

Order Accuracy & Service

Take accurate food and beverage orders from guests, ensuring that all requests are captured correctly. Deliver food and drinks in a timely manner while double-checking for accuracy before serving.

Guest Satisfaction Monitoring

Actively monitor guest satisfaction during the dining experience, anticipating needs such as refills or additional condiments. Respond promptly to guest requests and resolve any issues that may arise to ensure a positive experience.

Table Maintenance

Clear empty plates, glasses, and other items from tables efficiently, maintaining a clean and organized dining area. Utilize bus carts to ensure a quick turnaround of tables for incoming guests.

Qualifications

Qualifications

General

• Must be at least 18 years old to obtain a UMUGC Non-Support License (required). Must be able to pass the UMUGC and CG background investigations (no financial crimes or other felonies).

Education

• High School Diploma or equivalent preferred.

Certifications

• Food handlers’ card (preferred).

Experience

• At least one year of experience in a wait staff or food service role required.
• Experience in a high-volume or fast-paced dining environment preferred.

Knowledge, Skills, and Abilities (KSAs)

• Strong customer service skills, with the ability to engage positively with guests.
• Ability to accurately take orders and deliver food and beverages in a timely manner.
• Knowledge of food safety regulations and proper food handling techniques.
• Excellent communication skills, both with guests and team members.